Taishin
International Bank Co., Ltd. (hereinafter referred to as Taishin Bank) is a commercial bank rooted in Taiwan, established on February 25, 1992 and officially opened on March 23 of the same year, headquartered in Taipei, Taiwan. Taishin Bank is a wholly-owned subsidiary of Taishin Financial Holding Co., Ltd., which was established on February 18, 2002 through a share exchange with Daan Commercial Bank and is listed on the Taiwan Stock Exchange (stock code: 2887). Taishin Bank's shareholder background is mainly Taiwanese investors and institutional investors, relying on the resources of the parent company to occupy an important position in Taiwan's financial market. The bank strengthened its market competitiveness by merging Daan Commercial Bank and consolidating the assets of Hsinchu No. 10 Credit Union.
Scope of Services
: Taishin Bank's services mainly cover the whole territory of Taiwan, with branches in major cities such as Taipei, Taichung, Tainan, and Kaohsiung. In addition, the Bank has branches or representative offices in Hong Kong (opened in 2003), Singapore (2014), Tokyo (2016), Fukuoka (2024), Brisbane, Australia (2017), Shanghai, China (2020), Ho Chi Minh City, Vietnam (2005), Yangon, Myanmar (2016), Bangkok, Thailand (2021), Labuan and Kuala Lumpur, Malaysia (2021). Support cross-border financial services. Taishin Bank's ATM network spans Taiwan, making it easy for customers to make cash deposits and withdrawals and daily transactions, and its international layout provides a global investment and operation platform for Taiwanese enterprises and customers.
Regulation &
ComplianceTaishin Bank is regulated by the Financial Supervisory Commission (FSC) of Taiwan and strictly follows Taiwan's Banking Act, Financial Holding Company Act and related regulations to ensure transparency and compliance in its operations. The bank is a member of Taiwan's Central Deposit Insurance Corporation (CDIC), which covers up to NT$3 million (about US$90,000) for a single depositor, providing security for customer funds. In 2023, the FSC imposed administrative penalties on banks for failing to effectively supervise the compliance of wealth management specialists and failing to implement a job rotation system. Despite this, Taishin Bank has a good overall compliance record and has not seen any other major violations. In 2024, the bank partnered with OneDegree Global to test the AI system "Taisin Brain" to comply with FSC's AI governance and cybersecurity guidelines, demonstrating its continuous improvement in compliance.
Financial health
: Taishin Bank's financial performance is backed by the strong resources of its parent company, Taishin Financial Holdings. According to 2024 data, Taishin Financial Holdings' total assets exceed NT$800 billion (about US$25 billion), indicating the group's overall financial strength. Taishin's core Tier 1 capital adequacy ratio (CET1) of 14.9% is higher than the industry standard, reflecting its strong resilience to risks. The non-performing loan ratio (NPL) is expected to remain low, and the liquidity coverage ratio (LCR) is in line with regulatory requirements to ensure short-term solvency. Here's an overview of the key financial indicators:
Indicator Numeric Note Core Tier 1 Capital Adequacy Ratio (CET1) 14.9% 2024 figures, higher than industry standards Non-performing loan ratio (NPL) Not clearly disclosed Low projections, good asset quality Liquidity Coverage Ratio (LCR) Not explicitly disclosed Compliance with regulatory requirements Total assets Approximately NT$800 billion 2024 data, Taiwan ranks among the top
Thefinancial health of Taishin Bank keeps it a leading position in Taiwan's banking industry It has strong market competitiveness and stability.
Deposits & Loan Products
: Taishin Bank offers demand deposits, time deposits, and foreign currency deposit accounts. Demand deposit interest rate is low (usually 0.1%-0.5%) and high flexibility; Fixed deposits support different maturities from 1 month to 2 years, and the interest rate fluctuates according to the amount and term, usually between 1% and 3% (please refer to the official website of Taishin Bank for details). The foreign currency deposit account supports 13 currencies (such as USD, EUR, JPY, etc.), among which the "Foreign Currency Premium Account" requires a minimum investment of NT$300,000 to provide higher returns.
Loans: Taishin Bank provides housing loans, car loans, personal credit loans, and SME financing. Mortgage interest rates typically range from 3%-5% and can be up to 80% of the property valuation, with both fixed and variable rate options available. Personal lines of credit can reach up to NT$8 million (about US$250,000), with a low approval threshold, online application and fast disbursement, and some loans offer prepayment without penalty options. The bank has also launched innovative loan products, such as "micro-enterprise loans", which provide flexible financing options for SMEs.
Features: Taishin Bank's loan products focus on the digital application process and customized services, such as providing a convenient loan application experience for young customers through the Richart platform.
The list of common fees
is more transparent about the fee structure of Singapore Bank, and some fees can be waived under certain conditions. A monthly fee (about NT$100-200) may be charged for regular accounts, but premium accounts (such as wealth management customers) can be waived by meeting the minimum balance requirement. Domestic transfers are usually free, and cross-border transfers, such as international wire transfers, cost around $20-$40, depending on the amount and currency. The ATM inter-bank withdrawal fee is about NT$7-15, and it is recommended to use Taishin Bank's own ATM to reduce costs. Overdraft fees are clearly indicated according to the account agreement and are usually NT$10-20 per day. Accounts with less than the minimum balance may face a small penalty, the specific terms of which can be found on the official website of Taishin Bank. Richart accounts are known for having no hidden fees, enhancing customer trust.
Digital Service
ExperienceTaishin Bank's digital services are provided through the "Taishin Bank Mobile Banking" and "Richart Life" mobile apps, as well as online banking platforms, covering both individual and corporate customers. The mobile app has a Google Play rating of 4.8 stars (based on 2,500 reviews and over 100,000 downloads) and an App Store rating of about 4.6 stars. Core features include real-time transfers, bill management, facial recognition login, investment tool integration, and multi-currency account management. Corporate customers can access customized services through Taishin Corporate Online Banking, supporting API integration and online payment solutions. Since 2015, Taishin Bank has been actively promoting financial technology, developing an AI-driven "Taishin Brain" system that integrates customer service records and financial data to provide personalized services. The bank also supports open banking APIs, allowing third-party fintech applications to dock, demonstrating the forward-looking nature of its technological innovation. Its sub-brand Richart occupies nearly half of the market share in Taiwan's digital banking market, and is the digital bank with the largest number of users and the highest satisfaction.
Customer Service
QualityTaishin Bank provides a 24-hour customer service hotline (+886-2-2655-3355 or 0800-023-123) in Chinese and English, and customers can get help by phone, online message and social media (such as platform X). Complaint handling efficiency is high, the average resolution time is within the industry standard range (usually 1-2 weeks), and user satisfaction is good. For cross-border customers, the bank provides English language support for the convenience of expatriates and international enterprises. User feedback on the X platform shows that Taishin Bank is very responsive in dealing with urgent issues, especially in terms of digital service support. User reviews of the Richart platform highlight its convenience and language-free service, especially for young and international clients.
Security
MeasuresTaishin Bank's deposits are protected by the Central Deposit Insurance Corporation of Taiwan (CDIC) with a maximum protection amount of NT$3 million (about US$90,000), covering demand deposits, time deposits and other account types (excluding deposits in offshore banking units and overseas branches). Banks use real-time transaction monitoring, multi-factor authentication (including biometrics), and advanced encryption to protect against fraud. In terms of data security, Taishin Bank complies with Taiwan's Personal Data Protection Act and the European Union's GDPR regulations, adopts strict data protection measures, and has not reported major data breaches. In 2023, the bank achieved ISO 22301 Business Continuity Management System certification, ensuring a rapid recovery of core business after a major incident. In 2024, Taishin Bank will cooperate with OneDegree Global to test the AI system "Taishin Brain" to improve cybersecurity and data privacy protection, and have a high level of customer trust.
Featured Services & Differentiation
: Taishin Bank has launched a variety of products for market segments. For example, its sub-brand Richart provides young customers with fee-free accounts and convenient digital financial services to reduce the cost of use; Launched "micro-enterprise loans" and customised financing solutions for SMEs to support their working capital needs. One of its features is green finance, and Taishin Bank has adopted the Equator Principles since 2015 and formulated the "Green Finance Principles" in 2019 to support ESG investment and sustainable energy project financing. High-net-worth clients can enjoy wealth management services, including the Zun-Fu Visa Infinite Card and customized banking solutions, with an entry threshold of US$500,000 (depending on the market). The bank has also launched family wealth management services to provide customers with cross-generational financial planning to meet the needs of different life stages.
Market Position &
HonorTaishin Bank is one of the leading commercial banks in Taiwan, with a market share of 20.19% in 2024, and a loan and deposit market of 22.87% and 20.21%, respectively. Its parent company, Taishin Financial Holdings, has total assets of more than NT$800 billion (about US$25 billion), ranking among the top financial holding companies in Taiwan. Taishin Bank has won many industry awards, including:
- Global
Finance 2024 "Best SME Bank/Platform Award".
2023 Asia-Pacific Stevie Awards "Silver Award for Innovation in Human Resource Management".
2023 Retail Banker International "Pioneer Award for AI or Machine Learning Applications" and "Best Advance in Customer Relationship Management" Award.
2023 Taiwan Sustainability Action Award "ATM Gold Award for Promoting Financial Inclusion" and "Gold Award for SME Sustainable Ecosystem".
National Brand Yushan Award "Most Popular Brand (Richart)" and "Best Product (Taishin Point)".
Its sub-brand, Richart, is known as a leader in digital banking in Taiwan, and has been widely recognized for its innovative digital solutions and open API framework.
Key Citations
official website of Taishin Bank
, Taishin Bank Branches, Taishin Bank Branches, and overseas
branches of Taishin Bank
About Taishin Bank
Taishin Bank Annual Report
, Taiwan Deposit Insurance Information
, FSC's Administrative Penalties against Taishin Bank
, Taishin Bank's AI Compliance Collaboration with OneDegree Global,
Taishin Bank's Deposit Interest Rate Information
, Taishin Bank's Retail Banking Services
Taishin Bank Data Protection
PolicyTaishin Bank Secrecy
MeasuresTaishin Bank Equator
PrinciplesTaishin Bank Awards &
HonorsTaishin Financial HoldingsSustainable
DevelopmentTaishin Bank Mobile AppGoogle Play Page
Taishin BankApp StoreApp
ListBankTrack's evaluation of Taishin
BankForbesTaishin Bank
OverviewTaishin BankWikipedia
