name and background:
Ayvens Bank is a commercial bank with innovation at its core, founded in 2010 and headquartered in New York, USA. The bank was founded by a group of experienced investors in the financial industry and quickly developed into a rising star in the industry. Ayvens Bank is not a state-owned or publicly traded bank and is privately owned and is committed to providing high-quality financial services to individual and corporate customers. The bank's shareholder background is diverse, mainly composed of fintech companies and high-net-worth investors.
Scope of
ServicesAmBank's services mainly cover Malaysia, but also provide financial services in the Asia-Pacific region and international markets. The bank has a nationwide network of branches and ATMs in Malaysia, ensuring that customers can easily access banking services. AmBank has more than 180 offline outlets and a relatively large number of ATMs in Malaysia, with extensive coverage in major business and residential areas.
Regulation &
ComplianceAmBank is regulated by Bank Negara Malaysia. As a formal commercial bank, it must comply with all financial regulations in Malaysia. AmBank participates in the Deposit Insurance Scheme, which is protected by the Malaysian Deposit Insurance Corporation (PIDM) to protect the safety of customers' deposits. In recent years, AmBank has maintained a strong track record in compliance and has passed several audits and regulatory assessments.
of financial health
, maintains a strong capital adequacy ratio, ensuring its robust operations amid financial market volatility. Banks' capital adequacy ratios are often higher than regulatory requirements, which provides them with greater resilience to risk. AmBank's non-performing loan ratio remains low, which indicates that the risk management of its credit business is in place. A bank's liquidity coverage ratio is also one of the important indicators of its financial health, and AmBank's liquidity coverage ratio performs well, ensuring that it has sufficient liquidity to meet its short-term financial needs.
Deposits &
LoansAmBank
offers a wide range of deposit products, including demand deposits, time deposits and high-yield savings accounts. Its fixed deposit interest rate is competitive in the market, especially for longer term deposits, customers can get a better interest return. In addition, banks also offer high-yield savings products such as large certificates of deposit (CDs) to attract more investors with large amounts of funds.
LoansAmBank's loan products include housing loans, car loans, and personal credit loans, etc., with relatively transparent interest rates and adjustments based on the customer's credit profile and loan type. The threshold for home and car loans is low, and AmBank offers flexible repayment options, allowing customers to choose the right repayment term according to their personal financial situation. In addition, banks also provide personal credit loans to customers with good credit with reasonable interest rates and fast approval.
List of common
feesAmBank's account management fees include a monthly or annual fee, which varies depending on the account type and deposit amount. Transfer fees include domestic transfer and cross-border remittance fees, and the fees are more transparent. AmBank has also set clear fees for overdraft fees and ATM interbank withdrawal fees. It is important to note that AmBank has a minimum account balance requirement, and if the account balance falls below the set value, the customer will be required to pay the corresponding administration fee.
The Digital Service Experience
APP and Online
BankingAmBank's mobile app and online banking platform provide customers with convenient online banking services. Its APP has a high rating on the App Store and Google Play, and the user experience is better. Core features include real-time transfers, facial recognition login, bill management, and investment tool integrations to ensure customers can complete their day-to-day banking transactions with ease. Through an intelligent user interface, AmBank's digital platform brings customers a smoother and more secure user experience.
Technological
InnovationAmBank remains actively invested in technological innovation, in addition to basic online banking services, the bank has also launched AI customer service and robo-advisory services to provide customers with personalized financial advice. Through the Open Banking API, AmBank enhances interoperability with third-party platforms, making it easier for customers to manage their personal assets and make investment decisions.
Service Quality
Service
ChannelAmBank offers 24-hour phone support, live chat, and social media channels to ensure that customers can resolve any banking issues at any time. Especially on social media, the response time is faster, and customers can interact with the bank through platforms such as Facebook and Twitter to get instant feedback. Through these diverse channels, AmBank continues to improve the responsiveness of customer service.
Complaint
HandlingAmBank's complaint rate is low and the average resolution time is also very fast, reflecting its strong customer service capabilities. The bank pays attention to details when dealing with customer complaints and is committed to providing satisfactory solutions to its customers. According to user feedback, the bank's customer service satisfaction is high, and customers generally recognize its ability to respond quickly and solve problems.
Security
MeasuresFunds
SecurityAmBank provides protection to its customers through a deposit insurance program that ensures that customer deposits are compensated in the event of a risk to the bank. Banks also utilize advanced anti-fraud technologies such as real-time transaction monitoring, identity verification, and more to ensure the safety of customer funds. In addition, AmBank's financial transactions are fully encrypted, avoiding potential cyber security risks.
Data
SecurityAmBank is ISO 27001 certified, ensuring that its information security management complies with international standards. Banks strictly protect customers' personal information and take multiple security protection measures to avoid data leakage. So far, AmBank has not had any major data breaches, and customers' privacy information has been properly protected.
Featured Services and Differentiated
Market
SegmentsAmBank pays special attention to the needs of the market segment and provides exclusive accounts and wealth management products for students and senior customers. Student accounts are free of charge, and seniors can enjoy dedicated banking services, including pension planning and retirement fund management. The bank is also actively promoting the launch of green financial products, providing investment products related to environmental and social responsibility to meet the growing demand for ESG investment.
High Net Worth
ServicesAmBank provides a range of customized wealth management services to high net worth clients, including private banking services, tax planning and international asset allocation. The bank's private banking services are aimed at customers with relatively strong assets, providing a full range of personalized financial solutions to help customers achieve wealth appreciation and asset protection.
Market Position &
HonorsIndustry
RankingsAmBank is a leading player in the local Malaysian market with one of the largest assets in the country. Banks are highly competitive in providing retail and corporate banking services, especially among small and micro enterprises and middle-class customers, and AmBank enjoys a high reputation.
AwardsAmBank
has won the "Best Digital Bank" and "Best Retail Bank" awards for its outstanding performance in financial innovation and customer service. These awards reflect AmBank's outstanding achievements in digital transformation, innovative financial products, and enhanced customer experience.
