the name and background of the basic information of the bank
Raiffeisen Bank International AG (RBI) was founded in 2010 as a result of the merger of Raiffeisen Zentralbank Österreich AG and Raiffeisen International Bank-Holding AG. The headquarters are located in Vienna, Austria. RBI is one of the largest banking groups in Austria with an extensive network in the Central and Eastern European region. The bank is listed on the Vienna Stock Exchange and its main shareholder is the Austrian Raiffeisen Banking Group.
ScopeRBI
operates in 12 markets in Austria and Central and Eastern Europe, including Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Kosovo, Romania, Russia, Serbia, Slovakia and Ukraine. In addition, RBI has branches in 23 countries around the world. In Central and Eastern Europe, RBI has more than 5,500 ATMs to provide convenient banking services to customers.
Regulation &
ComplianceRBI is regulated by the Austrian Financial Market Authority (FMA) and the European Central Bank (ECB). The bank participates in Austria's deposit protection program, which is jointly managed by Raiffeisen-IPS and ÖRS, and provides customers with deposit protection of up to 100,000 euros. In recent years, the European Central Bank (ECB) has asked the RBI to increase its capital buffers due to regulatory pressure on its operations in Russia.
key indicators of financial health
At the end of 2024, RBI's CET1 common equity tier 1 ratio was 17.8%. However, with a full divestment of the Russian business, the ratio could fall to 14.7%. The non-performing loan ratio (NPE) rose to 3.6% in the third quarter of 2024, mainly due to an increase in new non-performing loans in the Hungarian market. The Liquidity Coverage Ratio (LCR) stood at 210% in June 2024, well above the regulatory requirement of 100%, indicating a good liquidity profile.
Deposit & Loan
ProductsDeposit
RBI offers a wide range of deposit products in different markets. For example, in Croatia, customers can enjoy a preferential interest rate of 2.0% per annum for 3-month deposits and 2.1% per annum for 6-month deposits through mojaRBA mobile banking. In Ukraine, the Time Deposit Classic product offers an annual interest rate of up to 10%, but early withdrawal is not allowed.
Loan
RBI provides a variety of loan products for individual and corporate customers, including housing loans, car loans, personal lines of credit, etc. In Ukraine, farmers can receive a revolving credit line of up to UAH 60.3 million for a period of 12 months with a fee of between 1% and 6%. In addition, RBI offers flexible repayment options in multiple markets to meet the different needs of customers.
List of common fees
: RBI's fee structure varies by country and product. In general, account management fees, transfer fees, overdraft fees, and ATM interbank withdrawal fees vary from market to market. Customers should learn more about the fees before opening an account to avoid unnecessary expenses.
digital service experience
APP and online banking
RBI has launched mobile banking apps in several markets. For example, Raiffeisen Digital Bank has a 4.8 out of 5 App Store rating in Poland with positive user reviews. The app supports features such as facial recognition, real-time transfers, bill management, and integration with investment tools. In addition, RBI has launched the RaiPay app, which supports services such as NFC payments and Apple Pay.
Technological
InnovationRBI actively promotes technological innovation and introduces services such as AI customer service, robo-advisory, and open banking APIs in multiple markets to improve customer experience and operational efficiency.
customer service
quality service
channelsRBI serves customers through multiple channels such as phone support, live chat, and social media. In some markets, banks offer 24/7 customer support, ensuring that customers can get help at all times.
Complaint
HandlingRBI values customer feedback and is committed to improving the efficiency of complaint handling and customer satisfaction. The specific complaint rate and average resolution time vary from market to market, but in general, banks strive to resolve customer issues within a reasonable time.
Multilingual supportConsidering
its international customer base, RBI offers multilingual services in multiple markets, including English, German, and local languages, to meet the needs of different customers.
security measuresSecurity of Funds
RBI participates in Austria's deposit guarantee scheme, providing customers with deposit protection of up to €100,000. In addition, the bank employs advanced anti-fraud technologies, such as real-time transaction monitoring, to ensure the safety of customer funds.
Data
SecurityRBI takes data security very seriously and has taken a number of measures to protect customer information. However, information on whether ISO 27001 certification or whether a data breach occurred is not explicitly mentioned in public sources.
Featured Services & Differentiated
SegmentsRBI
offers products and services tailored to specific customer segments in multiple markets. For example, it provides fee-free accounts for students, designs exclusive wealth management products for the elderly, and launches green financial products to support sustainable development and ESG investment.
High Net Worth
ServicesRBI provides private banking services to high-net-worth clients, including customized financial solutions and dedicated relationship managers to meet their personalized financial needs.
Market Position &
AccoladesIndustry RankingRBI
is one of the largest banking groups in Austria with a strong presence in the Central and Eastern European region. It has the highest asset size and customer base in multiple markets.
AwardsRBI
received awards such as "Best Bank for Corporate Clients" and "Best Bank for Private Clients" from Euromoney in 2024 in recognition of excellence in corporate and private banking.
