basic bank information
Name & Background
Bank of Jordan PLC was founded in 1960 and is headquartered in Amman, the capital of Jordan. As a public company, its shares are traded on the Amman Stock Exchange (ASE). The bank is the second largest financial institution in Jordan and offers a wide range of banking and financial services, including personal banking, corporate banking, SME banking, investment banking, and leasing services.
Scope of Services
Bank of Jordan has more than 80 branches and 192 ATMs in Jordan, covering several cities and regions. In addition, the bank has 12 branches in the Palestinian West Bank and Gaza Strip, demonstrating its ability to serve the region.
Regulation & Compliance
Jordanian banks are regulated by the Central Bank of Jordan and participate in the deposit insurance scheme provided by the Jordan Deposit Insurance Corporation (JODIC) to protect the rights and interests of depositors.
financial health
Key Metrics
Jordanian banks have an Issuer Default Rating (IDR) of "bb-", according to Fitch Ratings, reflecting the financial health of its independent operations. The rating is primarily based on its viability rating (VR) of "bb-", which shows the bank's ability to maintain capital adequacy and manage risk.
deposit and loan products
Deposit Products
Jordanian banks offer a variety of deposit products, including demand deposits, time deposits, and high-yield savings accounts. Customers can choose time deposit products with different tenors and interest rates according to their own needs to achieve steady appreciation of funds.
Loan Products
The Bank offers a wide range of loan products to meet the financing needs of individual and corporate customers. The specific interest rates and loan conditions are as follows:
personal loans: annual interest rates start at 10.97%.
Home loans: Interest rates start at 9.22% per annum.
Car loans: Variable interest rate starts at 10.78% and fixed rate starts at 5.92%.
Payroll overdraft: 16.50% p.a.
Credit card interest rate: 1.75% per month.
In addition, banks offer flexible repayment options, allowing customers to choose a suitable repayment plan according to their financial situation.
>
Jordanian banks have a transparent fee structure, and the main fee items include:
account management fee: may be charged depending on the account type and balance.
Transfer fees: Domestic and cross-border transfers may incur fees, depending on the type of transaction.
Overdraft Fee: Applies to account overdrafts, and the fees are calculated based on the amount and time of the overdraft.
ATM Interbank Withdrawal Fee: Additional fees may apply for using non-Jordanian bank ATMs.
Minimum Balance Limit: Some account types may require a minimum balance to be maintained, and fees may be charged if it is not met.
Customers should be aware of the associated fees when opening an account to avoid unnecessary expenses.
digital service experience
APP & Online Banking
The Bank of Jordan has launched the BOJ Mobile app, which provides comprehensive digital banking services. Key features include:
self-registration and digital account opening.
Biometric login (e.g., fingerprint and facial recognition).
Account management and transaction history inquiry.
Money transfer services, including local and international transfers.
Bill payment and credit card management.
Cardless withdrawal and deposit features.
Branch and ATM locators.
In addition, the BOJ Pay app supports Near Field Communication (NFC) payments, allowing users to make secure and convenient cardless payments from their mobile phones.
customer service
Bank of Jordan is committed to providing high-quality customer service, and the main channels include:
Telephone support: Customers can get help through a hotline.
Live chat: Communicate with customer service representatives in real-time through the official website or mobile app.
Social media: The bank is active on multiple social media platforms and responds to customer inquiries in a timely manner.
Multi-language support: Arabic and English services are available to meet the language needs of different customers.
The bank pays attention to customer feedback, continuously optimizes service processes, and improves customer satisfaction.
security measures
Security of Funds
Bank of Jordan participates in the deposit insurance program of the Jordanian Deposit Insurance Corporation (JODIC) to protect customers' deposits.
Data Security
The bank employs advanced security technologies, including data encryption, real-time transaction monitoring, and multi-factor authentication, to ensure the security of customer information and transactions.
featured services and differentiations
Jordanian banks offer a wide range of special services to meet the needs of different customer groups:
Sanabel Children's Account: designed to help parents save for their children and develop financial awareness.
Aqsati Installment Plan: Provide customers with flexible installment payment options to reduce financial stress.
Loyalty Rewards Program: Customers can accumulate points and redeem rewards when using banking services.
In addition, the bank also provides customized private banking services to meet the individual needs of high-net-worth clients.
