name and background
full name: Bank Avrasiya Open Joint Stock Company
Founded: November 28, 2007, banking license (No. 251) issued by the Central Bank of Azerbaijan.
Headquarters location: AZ1000, 112B Nizami street, Baku, AzerbaijanShareholder
background: Bank Avrasiya is a joint venture bank, the main shareholders include "Top Properties" LLC (49.5%), "Azbizneskom" LLC (49.5%) and Rüstəm Eynullayev (1%). The bank is not listed on the Azerbaijan Stock Exchange and is a public company limited by shares, emphasizing international standards and localized operations.
service scope
Coverage area: Bank Avrasiya mainly serves the whole of Azerbaijan, covering major cities such as Baku and Sumgait, with a focus on supporting small and medium-sized enterprises and middle- and high-income groups in regional administrative centers. Banks support cross-border financial services through international payment systems (e.g., SWIFT, Visa, MasterCard), but do not have overseas branches.
Number of offline branches: As of 2023, the bank has 3 branches, including the Baku headquarters, the Sumgait branch (approved on April 13, 2009, license 251/1) and the Buta branch (approved on June 8, 2016, license 251/2).
Distribution of ATMs: The bank operates a limited number of ATMs, about 10 units, concentrated in the business districts and transport hubs of Baku and Sumgait, supporting cash deposits, withdrawals, payments and transfer services. There are also POS terminals serving merchants, the exact number of which is not disclosed.
services and products
Bank Avrasiya for individuals, SME and corporate customers offer a wide range of financial services with a product line that combines local needs and international standards:
personal banking: Savings accounts, fixed deposits (credit limit up to 90% of the deposit amount can be opened at the interest rate of the deposit plus 2%), consumer loans, mortgages (Azerbaijan Mortgage Fund Program, service fee 0.1%), credit and debit cards (Visa, MasterCard are supported), foreign exchange services. Featured services include fast money transfers (e.g. Western Union, Contact, Lider, Monex, Caspian Money Transfer).
Corporate Banking: provides SME loans, trade finance, credit lines, bank guarantees, cash management and cash collection services. Corporate customers can manage their accounts and make real-time payments through online banking.
payment services: POS terminal payment, mobile network bill payment, utility bill payment and bank safe deposit box rental are supported.
e-banking: provides account management, transfers, bill payments and loan application services through the MobilBank mobile app and online banking. Customers can print the MobilBank registration code at the ATM and download the iOS, Android or Java app to access the service.
Banks target small and medium-sized enterprises and middle- and high-income groups, focusing on flexible loan terms and convenient payment services.
regulatory and compliance
Regulator: Bank Avrasiya is regulated by the Central Bank of Azerbaijan (CBAR) and follows the Azerbaijan Banking Act and international financial standards such as the Basel Accord.
Deposit Insurance Scheme: Since December 2007, the bank has participated in the Azerbaijan Deposit Insurance Fund (ADIF), which provides protection for deposits of up to 30,000 AZN (approximately $17,600) per customer.
Recent compliance record: The bank has a good compliance record and no major violations. Strict implementation of Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) regulations, participation in the Azerbaijan Association of Risk Professionals (ARPA) and regular CBAR review.
digital service experience<
span style="font-size: inherit">App & Online Banking: Bank Avrasiya's MobilBank mobile app has a rating of about 3.8 out of 5 stars on Google Play and the App Store, and has been praised for its convenience, but the feature richness and user experience need to be improved.
Core features:
real-time transfers: Supports domestic and international remittances through BI-FAST and SWIFT systems, and is compatible with fast remittance services such as Western Union.
Bill Management: Supports mobile network, utility billing, and insurance payments.
investment tool integration: Doesn't offer stock or fund investment features, but supports deposit management and loan applications.
technical innovation:AI customer service: may provide a basic AI chatbot through a mobile app to handle common problems.
Open Banking API: An open banking ecosystem is being explored to support third-party payment integration.
MobilBank registration: Customers can print the registration code at the ATM and download the iOS, Android, Java or BlackBerry app to simplify digital bank access.
> Face recognition: Some services support face recognition for login and transaction verification.
banks are active in the field of non-cash payments, participating in the AZIPS real-time interbank clearing system and the XÖHKS micropayment clearing system to improve payment efficiency.
customer service<
span style="font-size: inherit">Bank Avrasiya pays attention to customer feedback, A dedicated feedback and complaint management department is in place to ensure that customer issues are responded to and resolved within 10-20 working days:
Customer Hotline +994 12 598 92 22, 24/7 support is available.
e-mail: Inquiries and complaints are handled by info@bankavrasiya.az or by post to 112B Nizami Street, Baku.
Live chat: The MobilBank app offers a live chat feature to respond quickly to customer needs.
Branch services: 3 branches (Baku, Sumgait, Buta) provide face-to-face consultations, Monday to Friday from 9:00 to 17:00.
security measures
Bank Avrasiya uses a multi-layered security mechanism to protect customer funds and data:
Cybersecurity: SSL encryption for online banking and mobile apps, Multi-factor authentication (including facial recognition and SMS verification), customer data is anonymized to ensure privacy.
Anti-Money Laundering & Anti-Fraud: Comply with CBAR'S AML/CFT requirements, monitor suspicious transactions, and conduct regular risk assessments.
transaction security: Corporate customers reduce the risk of unauthorized transactions through the multi-level authorization mechanism of online banking.
Physical security: Branches and ATMs are equipped with surveillance systems and security personnel to ensure a secure trading environment.
featured services and differentiation<
span style="font-size: inherit">Bank Avrasiya, with its joint venture background and SME expertise, is unique in the Azerbaijani banking sector:
SME support: preferential loans through the State Entrepreneurship Support Fund, Supporting regional economic development, especially in industrial cities such as Sumgait.
fast remittance: supports a variety of international remittance systems (such as Western Union, Contact) to provide efficient cross-border payment services.
flexible deposit policy: Deposit customers can open a credit limit of up to 90% of the deposit limit, and the interest rate is flexible to meet diversified needs.
Social responsibility: Actively participate in social projects, promote financial education and national values, and raise public awareness of financial services.
international network: Participate in international systems such as SWIFT, MasterCard, Visa, etc., to ensure the convenience of cross-border transactions for customers.
summary
Bank Avrasiya, as a joint venture commercial bank in Azerbaijan, has a strong presence in the local market with its SME expertise and flexible financial services. It meets the diverse needs of individuals and businesses through a limited but efficient network of outlets, solid financial performance and digital platforms such as MobilBank. Despite the small size of outlets and ATMs, banks compensate for the lack of coverage through international remittance and payment systems. For customers looking for SME financing or convenient cross-border services, Bank Avrasiya is a financial partner worth considering.
