Jordan Commercial Bank (JCB) is a commercial bank with significant influence in Jordan, established in 1977 and originally known as Jordan-Gulf Bank. In 2004, the Bank underwent a comprehensive administrative and financial restructuring and was renamed the Commercial Bank of Jordan, headquartered in Amman, the capital of Jordan, at Building 384 Circle, 8 King Abdullah II Street, Amman. As a publicly held company listed on the Amman Stock Exchange, JCB has an open and transparent shareholder structure and is committed to providing high-quality financial services to individuals, corporations and investment clients. The bank's business is divided into three main segments: personal banking, corporate banking, and treasury management.
Scope of
ServicesJCB's services mainly cover Jordan and Palestine. According to publicly available information, the bank has about 35 branches in Jordan (31 in some sources) and a number of branches in Palestine (possibly six, but the exact number is not fully specified). Its service network includes automated teller machines (ATMs), managed by the Middle East Payment Services Company (MEPS), covering 60 ATMs in Jordan and Palestine. JCB's regional operations make it an important financial services provider for Jordanian and Palestinian clients, but its reach has not expanded globally.
Regulation &
ComplianceJCB is strictly regulated by the Central Bank of Jordan to ensure that its operations comply with the country's financial regulations. The bank is a member of the Jordanian Deposit Insurance Corporation (JODIC) and provides insurance for up to 50,000 Jordanian dinars per customer's deposits with each bank, enhancing customer confidence in the bank. There have been no recent reports of significant compliance issues with the JCB, indicating that it is performing well in terms of regulatory compliance.
Financial healthJCB
has a registered capital of JOD 120 million and a total share capital of JOD 149.5 million, indicating its solid financial foundation.
DepositoryJCB offers a variety of deposit products, including time deposits and certificates of deposit. The minimum deposit amount for fixed deposits is 3,000 Jordanian dinars, the tenor is from 1 month to 12 months, and the interest rate is competitive depending on the deposit amount and tenor. The interest rate of the certificate of deposit is clear, as follows:
6 months: 4.75%
12 months: 5.00%
18 months: 5.25%
24 months: 5.50
%.36 months: 5.25%
In addition, JCB's "Tejari Tawfeeri" savings account offers features such as cash rewards to encourage customers to save. Deposit products support flexible payment methods and are suitable for individuals, businesses, and organizations.
Loan
categoryJCB offers a variety of loan products, including personal loans, home loans, and car loans. The minimum amount of a personal loan is 3,000 Jordanian dinars, the maximum repayment period is 96 months, and the interest rate is competitive, but the exact value is not disclosed. Home Loans and Car Loans ("Tejari Auto") provide financing of up to JOD 150,000, with car loans covering 100% of the vehicle's valuation and repayment periods of up to 8 years, including a 2-month grace period. The loan application requires the latest 3 months' salary slips or 6 months' bank statements, and the minimum age of the applicant is 21 years old. JCB also offers free credit card and loan transfer services with no issuance fees for added flexibility.
Types of Loans Features Personal Loans Up to JOD 77,000 with a maximum repayment period of 96 months Home Loan Flexible repayment, with an undisclosed interest rate Car Loan Up to JOD 150,000 covering 100% of the car price List of Common Fees
JCB is committed to providing a transparent and competitive fee structure on its Interest Rates & Fees page, covering account management fees, transfer fees, overdraft fees and ATM interbank withdrawal fees. However, the exact amount of the fee is not listed in the public information.
Digital Service
ExperienceJCB provides digital banking services through its "Tejari Mobile" app, which supports functions such as account inquiry, transfers, bill payments, and branch/ATM locating. The app is available for free download on Google Play and has received mixed reviews from users. Some users praise its ease of use and suitability for everyday banking needs; However, some users have criticized its limited features and lack of advanced features such as international transfers, online account opening, and email OTP. JCB also offers the "Tejari Pay" app, which supports contactless payments and enhances the convenience of transactions. The bank plans to further develop the app and add more innovative features.
Customer Service
QualityJCB is committed to providing excellent customer service, supporting customers through multiple channels, including:
telephone support: round-the-clock customer service hotline +9626-5209000
In-app support: Live help is available through Tejari Mobile
The bank emphasizes customer satisfaction and has a help center to deal with common problems. While there is a lack of specific complaint rate or resolution time data, round-the-clock support shows the importance it places on customer service. JCB also offers services in Arabic and English to meet the needs of local and cross-border clients.
Security
SafeguardsJCB has implemented a number of measures in terms of fund and data security. In terms of fund security, JCB insures deposits up to 50,000 Jordanian dinars through JODIC and implements real-time transaction monitoring and anti-fraud technology. In terms of data security, the bank follows the central bank's cybersecurity framework and obtained PCI DSS certification in 2015, proving that its data security standards meet international requirements. JCB educates customers on phone fraud and phishing attacks through its cybersecurity page, emphasizing never asking for sensitive information over the phone or via email. No recent data breaches have been reported.
Featured & DifferentiatedJCB's
"AutoSave" service is an innovative feature that automatically rounds up debit card purchases to the nearest 1 or 5 Jordanian dinars and deposits the difference into a savings account, suitable for groups such as students, homemakers, business owners, employees and seniors. In addition, the "Easy Payment Plan" allows credit card users to pay for large purchases in installments, adding flexibility. JCB also offers the "Tejari Tawfeeri" savings account, which combines cash incentives and free life insurance (up to JOD 25,000) to appeal to a wide range of customers.
Market Position & AccoladesJCB
has a strong position in the Jordanian banking sector and is known for its innovative and customer-oriented services. The bank received a number of awards, including:
Best Interactive Award 2012: Presented by the Pan-Arab Academy of Excellence for the interactivity of its website.
STP Quality Award 2013 for the excellence of commercial payments and transfers from financial institutions.
PCI DSS certification 2015: Prove its data security standards.
Pikasso d'Or Award 2015: one Gold Award and two Silver Awards for creative outdoor advertising.
These awards highlight JCB's leadership in digitalization, data security, and marketing, making it a benchmark for the banking industry in Jordan.
