Bank Basic
InformationName and
BackgroundViet Nam Technician Joint Stock Commercial Bank (Techcombank) was established in 1993 and is headquartered in Hanoi, Vietnam. As one of the leading commercial banks in Vietnam, Techcombank is mainly controlled by a number of private shareholders in the country. Its shareholder background includes a number of large investment companies and enterprises, of which international investors also account for a certain proportion. The bank is not publicly traded and is still run by private shareholders. Techcombank is an important player in Vietnam's financial industry, and its market influence is constantly expanding.
Scope of
ServicesTechcombank's services cover the whole of Vietnam, and we have cooperative operations in some international markets. The bank has more than 300 branches in Vietnam, and its service network covers major cities and towns. In addition, Techcombank has an extensive ATM network, which greatly facilitates the daily withdrawal needs of local customers.
Regulation &
ComplianceTechcombank is regulated by the State Bank of Vietnam and the Securities Regulatory Commission of Vietnam (SSC). As a commercial bank, Techcombank has joined the deposit insurance program to provide customers with greater security. In recent years, Techcombank has maintained a good compliance record and has not been involved in major compliance issues.
Techcombank's capital adequacy ratio, a key indicator of financial health, is at an industry-leading level and is always held at a high standard, ensuring its stability in the face of economic fluctuations. The non-performing loan ratio of banks is relatively well controlled, which is lower than the average level of Vietnam's financial industry. In terms of liquidity coverage ratio, Techcombank also performed well to cope with market pressures and unexpected events, demonstrating its sound financial management capabilities.
Deposits &
LoansTechcombank offers a wide range of deposit products, including demand deposits, time deposits, and dedicated high-yield savings accounts. The interest rate of time deposits is highly competitive with the market, and a variety of time deposit tenors are available to meet the needs of different customers. For large certificates of deposit (CDs), Techcombank also offers relatively generous interest rates to attract deposits from high-net-worth clients.
LoansIn
terms of loan products, Techcombank covers a variety of fields such as housing loans, car loans and personal credit loans. Mortgage interest rates are more competitive in the market, and flexible repayment options provide customers with more choices. In terms of personal credit loans, Techcombank has a relatively low threshold and transparent interest rates, making it easy for customers to apply. At the same time, Techcombank also provides more user-friendly flexible repayment options so that customers can better manage their finances.
List of Common
FeesTechcombank's account management fees are relatively reasonable and there are no hidden fees. In terms of transfer fees, domestic transfers are relatively low, while cross-border transfers are subject to a certain fee. Overdraft fees and ATM interbank withdrawal fees are also at a relatively medium level in the industry. It is important to note that the bank has certain restrictions on the minimum balance, and there may be a corresponding fee if the standard is not met.
Techcombank's mobile app and online banking platform have been well received, with ratings of more than 4 stars in all major app stores. Core features include facial recognition technology, real-time money transfers, bill management, and investment tool integration. Techcombank's digital transformation is also advancing, and in terms of technological innovation, AI customer service and robo-advisory services have been launched on some platforms, providing a more personalized service experience. Open banking API support is also part of Techcombank's digitalization strategy, providing a more convenient interface for partners.
Customer Service
QualityTechcombank offers 24/7 phone support and live chat, and social media is responsive. The bank's customer service team is well-trained and able to resolve most customer issues efficiently. The bank also provides multilingual support for cross-border customers to help foreign customers complete their banking business smoothly.
Complaint
HandlingTechcombank excels in complaint handling, with a low complaint rate and a shorter average time to resolution for customers. Customer satisfaction remains consistently high, especially in terms of customer service efficiency and problem-solving skills.
Security MeasuresSecurity
ofFundsAs
one of the major commercial banks in Vietnam, Techcombank offers a deposit insurance program to ensure the safety of customers' funds. In addition, the bank has adopted advanced anti-fraud technologies, such as real-time transaction monitoring, to further enhance the security of funds.
Data
SecurityTechcombank takes data security very seriously and is ISO 27001 certified and ensures that its IT systems comply with international security standards. To date, the bank has not had a major data breach, which is a testament to its strength in data protection.
Featured Services & Differentiated
Market
SegmentsTechcombank offers a number of dedicated account services for students and seniors, with student accounts free of charge and seniors enjoying exclusive banking services. In addition, Techcombank is also exploring green financial products (ESG investment) and providing relevant sustainable investment options.
High Net Worth
ServicesTechcombank provides private banking services to high net worth clients, including customized financial solutions and dedicated investment advisors. These services make Techcombank stand out in the Vietnamese financial market and attract a large number of high-end customers.
Market Position &
HonorsIndustry
RankingsTechcombank ranks among the top commercial banks in Vietnam and ranks among the top 5 in the country in terms of asset size. Its market share in Vietnam has also continued to expand, becoming one of the benchmarks in Vietnam's financial industry.
AwardsTechcombank has won several honors such as "Best Digital Bank" and "Most Innovative Award" for its outstanding digital services and innovative financial products. Its robust operating model and excellent customer service have also earned it wide industry recognition.
