Bank Background and Shareholder
InformationEBT (Exim Bank Tanzania) stands for "Exim Bank Tanzania Limited", which was established in 1997 and is headquartered in Dar es Salaam, Tanzania. The bank is a privately owned bank that provides a range of banking services with a focus on supporting local businesses and individual customers. Exim Bank is a privately owned bank that is not publicly listed, and its shareholders mainly include local investors and a small number of international investors.
service
scopeExim Bank mainly serves Tanzania and its surrounding areas, with a wide range of offline outlets and ATM distribution. With multiple branches in Tanzania, it is committed to providing convenient banking services to a wide range of customers, including retail customers, small and medium-sized enterprises and large enterprises. ATMs are densely distributed, especially in metropolitan areas, to ensure that customers can easily withdraw money, inquire and other services.
Regulation &
ComplianceExim Bank is regulated by the Bank of Tanzania and other relevant financial regulators. Banks have joined the Deposit Insurance Scheme to protect depositors' funds. In addition, Exim Bank maintains a strong track record in compliance, complies with local financial regulatory requirements, and continuously improves compliance measures.
Financial
HealthExim Bank maintains a solid financial health and capital adequacy ratios meet international regulatory standards. According to its public financial report, the bank's non-performing loan ratio is at a low level, showing strong loan quality management capabilities. The liquidity coverage ratio is excellent, and the bank is fully liquid and able to maintain stable operations in times of market volatility.
Deposits &
LoansDepositsExim
Bank offers a variety of deposit options, including demand deposits, time deposits, and high-yield savings accounts. The interest rates on time deposits are competitive in the market, especially for long-term depositors. The bank has also launched special deposit products such as large certificates of deposit (CDs) to meet the savings needs of large customers.
LoansExim Bank provides a wide range of loan products, including home loans, car loans, personal lines of credit, etc. The bank offers affordable interest rates and flexible repayment options to help different customer segments better manage their loans. Products such as housing loans and car loans are relatively lenient in customer credit review, which helps to improve the approval rate of loan applications.
list of common fees
Exim Bank's account management fees are more transparent, and the bank has clear fees for account types and management methods, including monthly and annual fees. Transfer fees differ between domestic and cross-border transactions, with cross-border transfer fees being higher but the fee structure open and transparent. Other common fees include overdraft fees, ATM interbank withdrawal fees, etc., and banks also provide minimum balance reminders to ensure that customers avoid unnecessary expenses.
Digital Service
ExperienceExim Bank is committed to improving the digital service experience, and its app and online banking platform have received high ratings from users. Core features include facial recognition login, real-time transfers, bill management, and investment tool integration, providing a convenient user experience. In terms of technological innovation, Exim Bank has introduced functions such as AI customer service and robo-advisors to provide customers with round-the-clock intelligent services and further enhance customer experience.
quality of customer serviceExim
Bank's customer service channels include 24/7 phone support, live chat, and instant response from social media platforms. The customer service team is responsive and customer satisfaction is high. The bank has a dedicated complaint handling mechanism in place to ensure that customer complaints can be resolved within a short period of time. Exim Bank provides multi-language support, especially for non-Tanzanian customers, to ensure that cross-border customers can use its services smoothly.
security
measuresExim Bank has taken strict measures in terms of fund security, the bank provides deposit insurance to protect the safety of customers' deposits, and applies advanced anti-fraud technology for real-time transaction monitoring. In terms of data security, Exim Bank is ISO 27001 certified, ensuring a high level of security for its systems and data. In addition, the bank has not had a large-scale data breach, ensuring that customer information is effectively protected.
featured services and differentiation
Exim Bank offers a number of special services in the market segment, such as exclusive wealth management products for students and the elderly. In addition, banks have launched green financial products to support ESG (Environmental, Social and Governance) investments, in line with the current market demand for sustainable investments. For high-net-worth clients, Exim Bank offers private banking services with a high threshold, allowing clients to enjoy customized financial solutions and exclusive financial advisory services.
market position and honorExim
Bank has a certain market share in the Tanzania and East African markets, although it is not a global or domestic top bank, its asset size and influence in the local market have steadily increased. The bank has won several industry awards, including "Best Digital Bank" and "Most Innovative Bank".
