name and background
Full name: Jordan Commercial Bank Public Shareholding Company (Arabic: البنك التجاري الأردني)
founded: 1977, originally known as Jordan-Gulf Bank (JGB), In 2004, it was renamed Jordan Commercial Bank after a major restructuring.
Headquarters location: 8th Circle, King Abdallah II Street, Amman, Jordan.
Shareholder Background: JCB is a public joint-stock company listed on the Amman Stock Exchange (symbol: JCBK). Shareholders include private investors in Jordan and the region, and the specific shareholding structure is not publicly disclosed. After the restructuring in 2004, the bank enhanced its competitiveness through market-oriented operations, reflecting the private nature.
service scope
Coverage area: JCB mainly serves the whole of Jordan, covering major cities such as Amman, Irbid, and Zarqa, and supports cross-border transactions through partnerships with international banks. The bank does not have overseas branches, but provides global payment services through international payment networks such as Visa, Mastercard, and Middle East Payment Services (MEPS).
Number of offline branches: As of 2024, JCB operates 35 branches in Jordan, including six "Express" community banks, located in residential areas such as Amman and Irbid.
ATM distribution: JCB operates about 60 ATMs in branches, business centers and parts of Jordan, managed by MEPS that support cash deposits and withdrawals, contactless payments and interbank transactions. The bank plans to expand the number of ATMs to more than 45 to improve customer convenience.
services and products
JCB provides comprehensive financial services, Covers personal banking, corporate banking and investment services:
Corporate Banking: Corporate credit facilities, trade finance (letters of credit, guarantees), cash management and special financing programs for SMEs and large enterprises to support the manufacturing, trade and real estate sectors in Jordan.
Investment & Wealth Management: Providing foreign exchange trading, investment advisory and capital markets services through Treasury and Investment Services, managing clients' portfolios and supporting stock and bond trading.
e-banking: Account management, transfers, bill payments and loan application services are available through online banking and the Tejari Mobile app. Other electronic channels include SMS banking, telephone banking, and e-statements.
other services, including currency exchange, tax collection, safe deposit box and cheque services.
> personal banking: Savings accounts (e.g. Tejari Tawfeeri Savings Account), current accounts, fixed deposits, personal loans (including travel, education, furniture, medical, auto, home loans), salary advances, and credit cards (Visa, Mastercard, American Express) are available. The Tejari Tawfeeri account attracts clients with cash rewards and flexible access features.
regulatory and compliance<
span style="font-size: inherit">Regulatory Body: JCB is regulated by the Central Bank of Jordan (CBJ) and follows the Jordanian Banking Act and international financial standards such as Basel.
Deposit Insurance Scheme: JCB participates in the Jordan Deposit Insurance Scheme, which is protected by the Jordan Deposit Insurance Corporation (DIC) and is insured up to 50,000 Jordanian dinars (approximately US$71,000) per depositor.
Recent compliance records: JCB has no record of major compliance violations, strictly enforces anti-money laundering (AML) and counter-terrorism financing (CFT) regulations, and works with CBJ to maintain the stability of the financial system.
digital service experience
App & Online Banking: JCB's Tejari Mobile app and online banking (www.jcbank.com.jo) have a rating of around 4.2 stars (Google Play and App Store, out of 5 stars), and are well received by users for their convenient features and security features.
core features:
real-time transfers: Supports domestic and international transfers, providing real-time services through the SWIFT system and the MEPS network.
bill management: supports paying utility bills, mobile phone recharges, and credit card bills, and provides transaction history query.
integration of investment tools: support for foreign exchange trading and investment account management through online banking, stock trading is not explicitly supported.
> face recognition: Fingerprint login is supported, but face recognition is not explicitly supported.
technical innovation:
Open Banking API: In response to Jordan's open banking reform, support API data sharing, and facilitate integration with fintech companies.
Card-not-present payments: Tejari Mobile supports QR code payments and ATM card-not-present withdrawals, catering to the digital trend.
> AI customer service : AI customer service is not explicitly provided, but real-time digital assistance is provided via online banking and phone.
customer service
JCB offers multi-channel customer support with a focus on convenience and responsiveness:
email: Submit an inquiry through the official website (info@jcbank.com.jo).
Live chat: The Tejari Mobile app and online banking offer live chat functionality.
branch services: 35 branches provide face-to-face consultations, working hours from Sunday to Thursday 8:00-15:00, some outlets extended to 17:00.
>> Phone: Customer Hotline +962-6-520-2000 for round-the-clock support.
security measures<
span style="font-size: inherit">JCB adopts a multi-layered security mechanism to ensure the security of customer data and transactions:
network security: SSL encryption, multi-factor authentication (password + OTP verification code), Customer data is anonymized.
Anti-Money Laundering & Anti-Fraud: Follow CBJ'S AML/CFT requirements to monitor suspicious transactions in real time and conduct regular risk assessments.
transaction security: A one-time verification code is required for large-value transfers to reduce the risk of unauthorized transactions.
Physical security: Branches and ATMs are equipped with surveillance systems and security personnel.
featured services and differentiations
JCB is unique in the Jordanian banking industry with its flexible services and community reach:
Tejari Tawfeeri Account: A savings account that combines cash rewards and flexible access to appeal to young and middle-class customers.
diversified loans: Provide personalized loans for travel, medical treatment, vacation, etc., to meet the diverse needs of customers.
Social Responsibility: Actively participate in corporate social responsibility (CSR) activities, such as cancer screening and donation projects with King Hussein Cancer Center to support health and education in Jordan.
Digital Extension: Extend through Tejari Mobile and ATM network to provide a convenient cashless transaction experience, and work with MEPS to improve payment efficiency.
>Express Community Bank: 6 "Express" opened in Amman and Irbid Community banks with flexible working hours and personalized retail banking services that are close to residents' lives.
summary
Jordan Commercial Bank (JCB) is a joint venture commercial bank founded in 1977 and headquartered in Amman, Jordan, which was restructured in 2004 and listed on the Amman Stock Exchange. JCB operates 35 branches and about 60 ATMs, covering the entire Jordanian and supporting cross-border transactions through an international payment network. The bank provides savings accounts, personal loans, corporate finance and investment services, is regulated by the Central Bank of Jordan, participates in a deposit insurance program, and has a strong track record of compliance. Its financial health is sound, with a capital adequacy ratio of 12%-15%, a non-performing loan ratio of less than 2% and a liquidity coverage ratio of more than 100%. The Tejari Mobile app has a rating of 4.2 stars, supports real-time money transfers and bill management, and technological innovations include open banking APIs and cardless payments. Customer support is provided via phone, mail, and live chat, and security measures are in line with international standards. Unique in the Jordanian market with its Express Community Bank, Tejari Tawfeeri account and diverse loan offerings, JCB is the ideal choice for customers looking for convenient, flexible and community-oriented financial services.
