Basic information
of the bankName and background: Chase Bank Kenya Limited was established in 1995 as a joint acquisition of United Bank (Kenya) in receivership by a number of local businesses, and was restructured and renamed in 1996.
Headquarters Location: Headquartered at Wabera Street, Prudential Assurance Building, Nairobi, Kenya.
Shareholder Background: Chase Bank is a privately held bank and is not listed on a stock exchange. Its shareholders include international investors such as Amethis and Deutsche Dürgyz GmbH (DEG).
Coverage
Area: Chase Bank operates primarily in Kenya and provides financial services to small and medium-sized enterprises (SMEs), women, youth and agriculture.
Number of offline outlets: At its peak operation, Chase Bank had 62 branches across the country, located in major cities such as Nairobi, Mombasa, and Kisumu.
ATM distribution: Banks have deployed ATMs in their branches and partner networks to facilitate cash withdrawals and other self-service services for customers.
Regulatory & Compliance
Regulator: Chase Bank is regulated by the Central Bank of Kenya (CBK).
Deposit Insurance Scheme: The bank is a member of the Kenya Deposit Insurance Corporation (KDIC) and customer deposits are protected.
Recent Compliance Record: In April 2016, CBK placed Chase Bank into receivership and was taken over by KDIC due to liquidity issues and corporate governance deficiencies.
Financial HealthCapital
Adequacy Ratio: Prior to the takeover, Chase Bank's capital adequacy ratio failed to meet regulatory requirements.
Non-performing loan ratio: The non-performing loan ratio increased, reflecting a decline in asset quality.
Liquidity Coverage Ratio: Insufficient liquidity is one of the main reasons leading to receiverships.
Deposit & Loan
ProductsDeposit Class: Demand and time deposit accounts are available, and the interest rate is adjusted according to market conditions.
Loans: Housing loans, car loans and personal credit loans are provided, and the interest rate and threshold are determined according to the customer's credit status and market conditions.
List of common feesAccount
Management Fee: A monthly or annual fee may apply depending on the account type.
Transfer fees: Fees may apply for domestic and cross-border transfers.
Overdraft Fees, ATM Interbank Withdrawal Fees: Overdrafts and interbank withdrawals may incur fees.
Hidden Fee Alert: Some accounts may have a minimum balance requirement that may be charged if it is not met.
Digital Service Experience
APP & Online Banking: Chase Bank offers a mobile banking app and online banking services that support account management, transfers, and bill payments.
Technological innovation: During operations, Chase Bank partnered with Safaricom to launch the Mobile2Bank service, which enables businesses to bank from their mobile phones.
customer service
quality service channels: Provide multiple customer service channels such as phone support, online chat, and social media response.
Complaint handling: There is a complaint handling mechanism in place to improve user satisfaction.
Multilingual support: In order to serve a diverse customer base, customer service is provided in multiple languages.
Security measuresFunds
security: Customers' deposits are protected by KDIC, and a certain amount of deposit insurance is provided.
Data security: Employ a variety of security measures to protect customer data and prevent data breaches.
Featured Services & Differentiated
Market Segments: Chase Bank is committed to providing customized financial services to small and medium-sized businesses, women and youth.
High-net-worth services: Provide private banking services to meet the financial needs of high-net-worth customers.
Market Position & AccoladesIndustry
Ranking: During its operation, Chase Bank was one of the mid-sized banks in Kenya focused on SME financing.
Awards: Received multiple industry recognitions for its innovations in digital services and SME financing.
