basic bank information
RBS Bank is a commercial bank, specifically retail and commercial banking, part of the NatWest Group, founded in 1727 and headquartered in Edinburgh, Scotland. RBS is a publicly traded company (NYSE: NWG) as part of the NatWest Group, with shareholders primarily public investors.
name and background<
ul style="list-style-type: disc" type="disc">full name: The Royal Bank of Scotland plc
Founded: 1727
headquartered: Edinburgh, Scotland
Shareholder Background: A listed company, a subsidiary of NatWest Group, whose shareholders are mainly public investors.
service scope<
ul style="list-style-type: disc" type="disc">Coverage Areas: Mainly in the United Kingdom, including Scotland, England, Wales and Northern Ireland, but also worldwide.
Number of offline outlets: RBS has around 700 branches in the UK as of 2025, mainly in Scotland, but also covering parts of England and Wales.
ATM distribution: RBS offers an extensive ATM network where customers can withdraw money for free at their own ATMs or use other bank ATMs, but fees may apply.
services & products
RBS Bank offers a comprehensive range of financial services, including:
personal banking services: demand accounts, Savings accounts, mortgages, credit cards, personal loans, etc.
Corporate banking services: commercial loans, corporate demand deposits, cash management services, etc. for small and medium-sized enterprises and large enterprises.
Private Banking Services: Customized wealth management and investment services for high-net-worth clients.
digital banking services: support for account management, transfers, payments, and more through mobile apps and online banking.
regulatory and compliance<
ul style="list-style-type: disc" type="disc">Regulator: Regulated by the Financial Conduct Authority (FCA).
Deposit Insurance Scheme: RBS is a member of the Financial Services Compensation Scheme (FSCS) and protects customer deposits up to £85,000.
Recent compliance records: As of May 2025, no material compliance issues have been reported, RBS adheres to strict regulatory requirements to ensure operational compliance.
financial health
key metrics:
> capital adequacy ratio: NatWest Group (including RBS) mentioned in its 2024 annual report that it expects risk-weighted assets (RWAs) to be between £190 billion and £195 billion in 2025, indicating capital adequacy.
non-performing loan ratio: specific data was not found, but NatWest Group mentioned in its 2024 annual report that it expects a loan impairment ratio of less than 20 basis points in 2025, indicating good asset quality.
Liquidity Coverage Ratio: No specific data is disclosed, but NatWest Group's financial reports show sufficient liquidity to meet regulatory requirements.
Financials: NatWest Group showed in its 2024 financial report that RBS, as its subsidiary, is financially healthy overall, with stable revenue growth and good cost control.
digital service experience<
ul style="list-style-type: disc" type="disc">APP & BANKING:
> User Ratings: RBS's mobile app has received positive reviews on the App Store and Google Play, with users generally appreciating its feature-rich and ease of use.
core functions: support account balance inquiry, transfer, payment, bill management, investment tool integration and other functions. Security features such as biometric login (fingerprint or facial recognition) and voice recognition (Voice ID) are also supported.
Technological innovation: RBS's mobile app supports open banking APIs, allowing third-party service providers to access customer data with the customer's consent. In addition, RBS has launched Cora, a digital assistant that can answer customer questions via chat and be transferred to a human agent if necessary.
customer service
service channel:
> phone support: provide a number of dedicated phone lines, covering personal banking, corporate banking, credit card, mortgage and other services, and provide support during business hours.
e-mail support: E-mail support is available via the online contact form.
Live chat: 24/7 live chat support via mobile app and online banking, with support for digital assistant Cora and human customer service.
Branches: Customers can visit RBS branches for face-to-face support.
security measures<
ul style="list-style-type: disc" type="disc">security measures:
Biometric login: Fingerprint and facial recognition are supported to ensure login security.
Transaction Monitoring: Uses advanced technology and behavioral analysis systems to monitor accounts for unusual activity and contact customers as soon as suspicious transactions are detected.
Two-factor authentication: Online payments and important operations require a second confirmation via the mobile app.
Data protection: Biometric data is encrypted and stored in a secure database, ensuring data privacy.
Fraud Prevention: Provides fraud education and resources to help customers identify and protect against common scams.
featured services and differentiation<
ul style="list-style-type: disc" type="disc">unique service:
> biometric transaction confirmation: RBS was one of the first banks to introduce biometrics such as facial recognition for transaction confirmation, improving security and convenience.
Trusted Beneficiary: Allows customers to mark frequently used payment objects as "trusted", reducing duplicate authentication and improving payment efficiency.
Cora digital assistant: provides 24/7 online support, combining artificial intelligence and human customer service to improve customer service efficiency.
Rooster Card: Offers a free Rooster Card subscription for children to promote good financial habits from an early age.
Community banking services: Mobile banking branches and banking hubs have been set up in some areas to provide face-to-face services to customers in remote areas.
differentiation: RBS not only provides traditional banking services, but also focuses on the overall financial health and quality of life of its customers, such as providing advice on energy efficiency improvements and financial health screening tools.
