basic bank information
Popular Bank is a commercial bank, a subsidiary of Popular, Inc. (NASDAQ: BPOP), a publicly traded company, founded in 1961 and headquartered at 85 Broadway, 10th Floor, New York City. The parent company, Popular, Inc., was founded in 1893 and is headquartered at 209 Muñoz Rivera Boulevard, Hartore, San Juan, Puerto Rico. As a listed company, its shareholders are mainly public investors, with approximately 74% of the shares held by institutional investors, 0.5% by insiders and the remainder by public and individual investors.
name and background<
ul style="list-style-type: disc" type="discFull name: Popular Bank (parent company: Popular, Inc.).
founded: 1961 (parent company founded in 1893)
Headquarters location: New York City (parent company is headquartered in Puerto Rico)
Shareholder Background: Publicly Traded Company, NASDAQ: BPOP
scope of services
Popular Bank provides services in the United States (primarily New York, New Jersey, South Florida), Puerto Rico and the Virgin Islands, including North America and the Caribbean. There are more than 35 branches in the United States, with even more locations in Puerto Rico and the Virgin Islands. As it primarily serves individuals and small businesses, ATM distribution covers more than 55,000 ATMs worldwide through the Allpoint network, providing customers with a wide range of withdrawal facilities.
services and products
Popular Bank offers a comprehensive range of financial services, including:
Corporate Banking: Commercial Loans, Corporate Demand Deposits, Cash Management Services, etc.
Other services: We provide investment services and insurance products through affiliated companies to meet the needs of diverse customers.
> Personal Banking: Demand Accounts, Savings Accounts, Fixed Deposits (CDs), Debit Cards, Credit Cards, Personal Loans, Mortgages, Home Equity Line of Credit.
Regulatory & Compliance
Popular Bank is regulated by the Federal Reserve System (as a state-chartered bank and joining the Federal Reserve System) and the Federal Deposit Insurance Corporation (FDIC). As a U.S. bank, its deposit accounts are insured by the FDIC and cover up to $250,000 per depositor. Recent compliance records have been publicly disclosed with no material issues, indicating that its operations are in compliance with regulatory requirements.
financial health
Popular Bank is in good financial health with the following key financial indicators (as of March 31, 2025):
total capital adequacy ratio: 17.91%
Tier 1 leverage: 8.50%.
common equity tier 1 ratio: 16.11%
Non-Executed Loan Ratio: 0.84%
Liquidity Coverage Ratio: Not provided, but generally subject to banking regulatory requirements
Tier 1 capital adequacy ratio: 16.16
%.digital service experience<
span style="font-family: sans-serif; color: black" > Popular Bank offers digital banking services through its Popular Mobile Banking app, which is available for download on the Apple App Store (rated 4.7/5) and Google Play (rated 4.2/5). Core features include:
supports Zelle® peer-to-peer payments, making it easy for users to transfer money quickly.
provides biometric login (fingerprint or facial recognition) for added security. In terms of technological innovation, Zelle® and SMS banking commands are integrated, allowing users to query balances and transactions via text messages, but no AI customer service or robo-advisory services are found.
> account management, balance inquiry, bill payment, and fund transfer.
customer service
Popular Bank offers multi-channel customer support:
email support: for specific queries, such as popularnet@popular.com (general queries).investor-relations@bppr.com (investor relations), etc.
Offline service: Customers can visit more than 35 U.S. branches for face-to-face support.
> phone support: 24/7, The number is 1-800-377-0800.
security measures
Popular Bank uses strict security measures to protect customer data and transactions, including:
security features: mobile app supports biometric login; Standard banking security protocols such as data encryption, two-factor authentication.
Fraud prevention education: Provide fraud prevention support by alerting customers to scam calls and suspicious emails.
>Deposit Insurance: FDIC insurance up to $250,000.
featured services and differentiation<
span style="font-family: sans-serif; color: black">Popular Bank's unique strengths include:
Bilingual service: English and Spanish support is available to meet the needs of multicultural customers.
Community Commitment: Long-term commitment to serving the region, particularly in communities in New York, New Jersey, and South Florida.
Extensive ATM network: More than 55,000 global ATMs are available through the Allpoint network for easy withdrawals.
> Minority Depository Institution (MDI): focused on serving the Hispanic and Latino communities.
summary
Popular Bank, a long-established commercial bank, is known for its extensive service network and focus on minority communities in the United States and the Caribbean. As a subsidiary of Popular, Inc., a publicly traded company, it provides a comprehensive range of personal and corporate banking services and provides customers with a convenient financial management experience through digital platforms such as mobile apps and online banking. The bank's robust track record in terms of financial health, regulatory compliance, and security, while its commitment to the community and bilingual services give it a unique advantage in its target markets.
