Ahli United Bank (AUB) is a well-established commercial bank in the Middle East, known for its innovative financial services, robust financial performance, and deep understanding of customer needs. Since its inception in 2000, AUB has provided diversified financial solutions to individual and corporate clients through its extensive regional network and advanced digital platforms. The following is a comprehensive introduction to AUB, covering its basic information, scope of services, regulatory compliance, financial health, products and expenses, digital experience, customer service, security measures, featured services and market position to provide customers and stakeholders with detailed references.
The United Arab Bank is a commercial bank, non-state-owned or joint venture, listed on the Bahrain Stock Exchange (since August 2000) and the Kuwait Stock Exchange (since June 2006). Ahli United Bank B.S.C. was established in May 2000 through the merger of The United Bank of Kuwait PLC and Al-Ahli Commercial Bank B.S.C., headquartered in Manama, Bahrain. Its major shareholders include the Kuwait Social Security Public Authority (18.67%) and Tamdeen Investment Company (7.71%), reflecting its diversified ownership structure. In 2022, AUB was acquired by Kuwait Finance House for $11.6 billion, further cementing its position in the regional market.
AUB's service network covers 8 countries in the Middle East (Bahrain, Kuwait, Egypt, Iraq, Libya, Oman, Qatar, Saudi Arabia) and the United Kingdom, with more than 154 branches. ATMs are widely located in close proximity to branches, especially in core markets such as Bahrain and Egypt, providing convenient cash deposits and withdrawals for traditional banking customers. In Egypt, AUB operates 43 branches and 40 ATMs, demonstrating its strong presence in key markets. In addition, AUB, through its digital platform "AUB Mobile" and online banking services, provides a seamless financial management experience that allows customers to complete transactions without having to visit a physical branch.
AUB is regulated by the Central Bank of Bahrain (CBB), which ensures compliance with national banking regulations. In other countries of operation, such as the United Kingdom, its subsidiaries are regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA). Deposits in Bahrain are protected by a deposit protection scheme up to a maximum of 50,000 Bahraini dinars per depositor; In the UK, it is protected by the Financial Services Compensation Scheme (FSCS) up to a maximum of £85,000 per depositor. AUB follows international standards, such as FATCA and the Wolfsberg Principles, to protect against money laundering and financial crime. No recent reports of significant compliance issues indicate good compliance performance. In addition, AUB adheres to the Equator Principles, demonstrating its commitment to environmental and social risk management.
In terms of financial health, AUB showed a solid performance. In 2021, its capital adequacy ratio (CAR) was 17%, well above the minimum requirements of the Central Bank of Bahrain, demonstrating a strong capital buffer. In 2023, AUB reported net income of $707.68 million, up 22.2% year-over-year, and earnings per share increased from $0.045 to $0.056. The non-performing loan ratio (NPLR) and liquidity coverage ratio (LCR) data are not disclosed, but its long-term stable operation and industry position indicate good asset quality and liquidity management. As of 2023, total assets are $14.6 billion, showing continued growth.
AUB's capital adequacy ratio far exceeds regulatory requirements, demonstrating a strong capital buffer. The significant increase in net income and earnings per share indicates strong profitability. Despite limited data on non-performing loan ratios and liquidity coverage ratios, banks' long-term operations and industry reputation indicate that their risk management is effective.
AUB offers a wide range of deposit and loan products to meet the needs of both individual and corporate customers. Deposit products include current accounts, savings accounts and fixed deposits, with tenors ranging from one month to five years, and interest rates vary depending on the market and account type. Featured products include high-yield savings accounts and deposit cards, which allow customers to deposit directly to their accounts, reducing queue times. All deposits are insured under the Bahrain Deposit Protection Scheme or FSCS up to a maximum of 50,000 Bahraini dinars and £85,000 respectively. Loan products include personal loans, home loans, and car loans. Personal loans in Bahrain represent an annual interest rate of 4.6% up to 10,000 Bahraini dinars with a repayment period of 3 years. Home and car loans offer competitive terms that allow for flexible repayment options, such as monthly or quarterly instalments.
Digital services are AUB's core competencies, and its "AUB Mobile App" has received a high rating of about 4.2 stars on the App Store and Google Play. The app supports online account opening, instant transfers, bill payments, card management, and secure logins (facial recognition, fingerprint, or pattern). The bank supports open banking APIs through the Omnify platform, fosters financial innovation, and supports modern payment methods such as Apple Pay and Google Wallet. AUB also leverages AI-driven customer support and robo-advisors to enhance the user experience. AHLI FINTECH PLANS TO SUPPORT THE FINTECH ECOSYSTEM THROUGH INVESTMENT AND TRAINING, WITH AN INVESTMENT OF UP TO $200,000, TO SUPPORT REGIONAL FINTECH DEVELOPMENT.
In terms of customer service, AUB offers 24/7 support by phone (Bahrain: +973 17 221999; Egypt: 0020219072), email ( Egypt.CallCenter@AhliUnited.comand live chat services. Social media (e.g. X:@ahliunited) is responsive. Complaints are handled efficiently, with an average resolution time of about 2 working days. Customer satisfaction is high, and banks reward customers through "MyVoice" feedback mechanisms and loyalty programs such as Pearl Rewards. Given its international operations, AUB provides support in Arabic and English to meet the needs of cross-border customers.
In terms of security measures, deposits are insured by the Bahrain Deposit Protection Scheme (up to 50,000 Bahraini dinars) and the FSCS (up to £85,000). AUB uses anti-fraud technologies such as real-time transaction monitoring and two-factor authentication to ensure the safety of funds. It adheres to international banking security standards and has not reported major data breaches, demonstrating a commitment to customer data protection.
AUB stands out through its distinctive services for specific customer segments. Its Islamic financial products (Al Hilal brand) are Shariah-compliant and cater to customers seeking compliant financial solutions. Green loans support sustainable development projects, such as green bonds and ESG investments. AUB also offers customized loans for SMEs, partnering with Tamkeen, a Bahraini labour fund, to provide subsidized financing of 40 million Bahraini dinars. Private Banking Services offers wealth management, fiduciary services, and alternative investments through its subsidiaries with a low barrier to entry and is suitable for high-net-worth clients. Student accounts and senior wealth management products may vary by market, please check with your local branch.
AUB is one of the largest banks in Bahrain's banking sector, maintaining its leading position thanks to its robust corporate structure and commitment to sustainable development. With total assets of $14.6 billion in 2023, it ranks high among the global banking industry. AUB has cemented its leadership in regional and international markets with multiple industry accolades, including "Best Financial Services Provider in Bahrain" (Global Finance) in 2021, "Best Private Bank in the Middle East" (Euromoney) in 2024, as well as "Best Digital Bank" and "Most Innovative Awards".
United Arab Bank is a financial institution that combines traditional banking services with modern digital innovations. Its AUB Mobile app, extensive branch network, and diverse product portfolio make it an ideal choice for both individual and business customers. With a strong financial position, a commitment to sustainability and exceptional customer service, AUB continues to play an important role in the banking industry in the Middle East and globally.
Entity
Al Ahly Union Bank BSC
Al Ahly Union Bank BSC (Dubai International Financial Centre Branch),
Al Ahly Union Bank (UK) P.L.C
Al Hilal Islam
Al Ahli United Bank (Egypt) LimitedAl
Ahli United BankK.S.C.P
. Al Ahli Bank S.O.A.G
, Iraq Commercial
BankUnited Bank for Commerce & Investment S.A. L. (United Commercial & Investment Bank)
