Basic Information
Name and Background
of the BankFaysal Bank Limited (FBL) was founded in 1994 and is headquartered in Karachi, Pakistan. The bank, which is controlled by Bahrain's Ithmaar Bank, is a joint venture bank with major shareholders including Middle Eastern investors. FBL is listed on the Pakistan Stock Exchange under the ticker symbol FAYS.
Scope of
ServicesFaysal Bank has more than 600 branches and an extensive ATM network across Pakistan, covering major cities and towns.
Regulation &
ComplianceFBL is regulated by the State Bank of Pakistan (SBP) and complies with all of the bank's regulatory requirements. In addition, FBL is a member of the Pakistan Deposit Insurance Corporation (PDIC), which provides protection for customer deposits.
Key Indicators of Financial Health
(as of December 31, 2024)
Capital Adequacy Ratio (CAR): 18.6% , which is above the minimum standards required by the SBP.
Tier 1 capital ratio (CET1): 12.89%.
Liquidity Coverage Ratio (LCR): 158.9%, showing a strong liquidity position.
These indicators indicate that FBL has a solid capital base and good liquidity management capabilities.
Deposit & Loan
ProductsDeposit
ClassFaysal Bank offers a variety of Islamic savings accounts, such as Barkat Saving and Digital Saving, with a monthly profit payment frequency and a profit margin of about 8.02% in 2025.
Loan Category
Home Financing: Provides financing of up to PKR 150 million for the purchase and renovation of residential properties.
Car Financing: Financing up to 70% of the value of the vehicle for a period of up to 5 years.
Personal Financing: Personal financing based on Tawarruq structure is available in amounts up to PKR 7 million with a tenor of 1 to 4 years.
All loan products are Shariah-compliant and have an interest-free financing model.
list of common expenses
account management fee: Most accounts are free of monthly or annual fees.
Transfer fee: Intra-bank transfers are free of charge, interbank transfers are free of charge up to the monthly limit of PKR 25,000, and a fee of 0.1% or up to PKR 200 is charged for the excess.
ATM Interbank Withdrawal Fee: A small fee may be charged for ATM withdrawals from other banks within Pakistan.
Overdraft Fees: FBL does not offer traditional overdraft facilities, in line with the principles of Islamic banking.
Digital Service Experience
App and the
Faysal DigiBank App provide the following features:
Biometric login.
Bill payment and mobile top-up.
Account balance inquiry and transaction details viewing.
Raast QR code scan to pay.
The app has a rating of 4.1 on the Google Play Store and 3.8 on the App Store, with overall positive user feedback.
Technological
InnovationFBL is actively promoting the development of open banking APIs and exploring innovative services such as AI customer service and robo-advisors to enhance the customer experience.
customer service
quality service channels
provide 24/7 phone support, live chat and social media support (Facebook, Twitter) with an average resolution time of 48 hours. Multilingual services cover Urdu, English and some regional languages for the convenience of cross-border users.
complaint
handlingFBL offers a variety of complaint channels, including online forms, phone and email. However, some customers reported that complaints take longer to process, with an average resolution time of more than 45 days.
Multilingual
supportFBL's customer service supports English, Urdu, and Arabic for the convenience of customers with different language backgrounds.
security
measuresSecurity of
fundsFBL is a member of the Deposit Insurance Corporation of Pakistan and provides protection to customers' deposits.
Data
SecurityFBL employs multiple layers of security measures, including real-time transaction monitoring and encryption technology, to keep customer data safe.
featured services and differentiated
market segments
student account: provides fee-free student accounts, Support for online learning and on-campus payments.
Exclusive wealth management for the elderly: Provide high-yield savings accounts and fixed deposit products.
Green financial products: Launch ESG-compliant investment products to support sustainable development projects.
High Net Worth
ServicesFBL's private banking services provide customized wealth management solutions for high net worth clients, including investment advisory, estate planning and tax optimization services.
Market Position &
AccoladesIndustry RankingFBL
is ranked in the top 10 of the banking sector in Pakistan with steady growth in asset size.
AwardsAt
the Global Islamic Finance Awards (GIFA) 2025, FBL won four awards, including "Best Islamic Savings Account" and "Best Generative AI Innovation", highlighting its leadership in product innovation and technology applications.
