Basic Information
Bank of the Philippine Islands (BPI) is a universal bank, the oldest bank in the Philippines and Southeast Asia, founded on August 1, 1851, headquartered in Ayala, Makati City, Philippines Triangle Gardens Tower 2 and BPI Buendia Center. As a private bank controlled by Ayala Corporation, BPI's major shareholders include Ayala Corporation (approximately 22.2%), Philippine Central Depository as share custodian, and DBS Bank in Singapore. In particular, the voting rights of the BPI are exercised by the Archbishop of Manila. Listed on the Philippine Stock Exchange under the ticker symbol "BPI", BPI is one of the pillars of the Philippine financial market.
BPI's service network covers the entire Philippines, Hong Kong and Europe, with more than 900 branches and more than 3,000 ATMs and cash deposit machines (CDMs) as of 2024. Its range of services includes retail banking, corporate banking, investment banking, private banking, insurance brokerage, lease financing and remittance services, catering to diverse needs ranging from personal savings to complex corporate financing. BPI, through its subsidiaries, such as BPI Direct BanKo, also provides microfinance and SME lending services, further expanding its market reach.
BPI is strictly regulated by the Bangko Sentral ng Pilipinas (BSP) and the Securities and Exchange Commission (SEC) of the Philippines, and is a member of the Philippine Deposit Insurance Corporation (PDIC) Deposit Insurance Corporation to protect customer deposits up to 1,000,000 pesos (₱1,000,000). BPI follows regulations such as the Data Protection Act 2018 and ensures compliance through internal governance policies such as anti-money laundering and anti-fraud measures. No significant compliance issues were reported in 2024, demonstrating a solid performance in risk management and compliance.
Financial
HealthBPI's financial position is strong, reflecting its leading position in the Philippine banking sector. According to the data as of December 31, 2024, its key financial indicators are as follows:
Capital Adequacy Ratio (CAR): 14.5%, well above the minimum requirement of BSP (10% + 2.5% buffer), This shows that BPI has a strong capital buffer and is able to cope with market volatility.
Non-Performing Loan Ratio (NPL): 2.13%, lower than the industry average, indicating excellent asset quality and effective credit risk management.
Liquidity Coverage Ratio (LCR): 159.07%, far exceeding the regulatory requirement of 100%, indicating that BPI has sufficient high-quality liquid assets and can easily meet short-term funding needs.
In 2024, BPI's total assets will reach 3.3 trillion pesos, up 14.9% year-on-year; total loans amounted to P2.3 trillion, up 18.2 percent; Total deposits amounted to 2.6 trillion pesos, an increase of 13.9 percent. These figures are further evidence of BPI's strong growth momentum and financial health.
Deposit & Loan
ProductsDeposit BPI
offers a wide range of deposit products to meet the needs of individual and corporate customers:
Term Deposits: These include Traditional Term Deposits and Green Saver Time Deposit, which finance sustainability projects with a fixed interest rate and pre-tax income. The minimum deposit amount is 5,000 pesos and the term is usually 5 years.
High-yield savings accounts, such as BPI Maxi-Saver, offer tiered interest rates, with the higher the deposit amount, the higher the interest rate. The minimum deposit requirement is usually low and is suitable for regular savers.
Foreign Currency Deposits: Support US dollars, euros, Japanese yen, Swiss francs and other foreign currency deposits, suitable for customers with cross-border transaction needs.
Demand Deposits: Includes BPI Family Savings, BPI Jumpstart Savings (designed for students aged 10-17), BPI SaveUp (digital deposit account, suitable for younger customers). These accounts offer flexible access to funds, with interest rates tiered based on account balances.
Loan
BPI's loan products cover both individual and corporate customers, and are designed to meet different needs flexibly:
housing loansFor example, 5678 Housing Loan, which offers a fixed interest rate of 6.70% for 5 years and offers free bank fees of up to 80,000 pesos. The minimum down payment requirement is 10% and the loan term can be up to 20 years.
Car loans: support for new and used car purchases, with low interest rates and promotional offers, such as free insurance for the first year (up to 70,000 pesos).
Personal Line of Credit: Offers unsecured loans with loan amounts ranging from 20,000 to 3 million pesos with a term of 12 to 36 months, with interest rates depending on the customer's credit rating and income.
Corporate Loans: This includes revolving credit lines, term loans, and trade finance to support the working capital needs and business expansion of SMEs and large corporations.
BPI's loan products support automatic debit arrangement (ADA) and early repayment options to make it easier for customers to manage their repayments.
List of common fees
BPI's fee structure includes account maintenance fees, transfer fees, ATM fees, etc., and the exact amount may vary depending on the account type and transaction type. Here are some common fees (please refer to the BPI official website for the latest information):
account management fees: such as minimum balance fee (if the account balance is lower than the requirement, a fee may be charged), dormant account fee (an account may be charged for a long period of no trading).
Transfer fee: Free transfer between BPI accounts; Interbank transfers via InstaPay are about 10 pesos each; Cross-border money transfer fees vary depending on the type and amount of the transaction, but typically range from $10-$25.
Overdraft fee: Please refer to the bank's official website for specific fees.
ATM Interbank Withdrawal Fee: Fees may apply for using a non-BPI ATM, such as withdrawals through the BancNet or Mastercard networks.
Hidden Fee Alert: Clients need to be aware of minimum balance requirements and excess transaction fees to avoid additional costs.
digital service
experienceBPI's digital services are designed to provide customers with convenient, intelligent and secure financial services with their mobile banking applications (BPI Mobile) and online banking (BPI Online) at their core.
APP & Online Banking: BPI Mobile has a rating of 3.9 on Google Play (based on 39,352 reviews) and core features include:
real-time transfers: Free transfers between BPI accounts and interbank transfers via InstaPay are supported.
Bill management: Bills can be paid to more than 650 billers, and automatic payments can be set.
Investment Vehicles: Stocks, funds, and bonds are available as investment options.
Biometric login: Supports fingerprint and facial recognition.
Custom transaction limits: Enhanced security.
Technological innovation: BPI uses AI customer service (for automated responses to frequently asked questions), robo-advisors (to provide personalized investment advice), and open banking APIs (to support integration with third-party financial services). Its mobile banking app boosts security with biometrics and Mobile Key, an alternative to one-time passwords.
Customer Service
QualityBPI is committed to providing efficient customer service, supporting customer needs through multiple channels:
Service Channels: 24/7 phone support (hotline: (+632) 889-10000), live chat, email (corporateaffairs@bpi.com.ph), and social media responses are available. Customers can access the support page through the BPI website.
Complaint Handling: BPI is committed to resolving simple complaints within 15 days and complex complaints within 35 days. If the customer is not satisfied with the outcome, he or she may contact the Financial Ombudsman Service. In 2024, BPI's complaint resolution rate reached 98.2%, demonstrating its efficient handling capabilities.
User satisfaction: BPI's customer satisfaction rating is 1.5/5 (based on 142 reviews), reflecting some customers' dissatisfaction with the speed of service response and the efficiency of problem resolution, according to Trustpilot data.
Multi-language support: BPI mainly provides English and Filipino support, and local language services may be available at Hong Kong and European branches.
security
measuresBPI attaches great importance to the security of funds and data, and takes multi-level measures to protect the interests of customers:
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security of funds: Deposits are insured by PDIC up to a maximum of PHP 1 million per depositor. BPI uses real-time transaction monitoring and anti-fraud technologies such as one-time passwords and device bindings to reduce the risk of fraud.
Data security: BPI's mobile banking app is PCI-DSS authenticated and uses multi-factor authentication (including biometrics and one-time passwords). BPI complies with the Data Protection Act 2018 and conducts regular security audits and has not reported major data breaches in 2024.
Featured Services & DifferentiationBPI
differentiates itself through customized services and innovative products for specific customer groups:
Student Account: BPI Jumpstart Savings, designed for students aged 10-17, with an initial deposit of only PHP100 and some fees waived to help develop savings habits.
Senior-only banking: SSS Pensioner Savings Account provides retirees and pensioners with convenient deposit and withdrawal services.
Green financial products: Support renewable energy, energy efficiency, climate resilience, and sustainable agriculture projects through the Sustainable Development Finance (SDF) Program. Green Saver Time Deposit uses client funds for green projects with a minimum investment of 5,000 pesos.
High Net Worth Services: BPI Wealth provides private banking services including a dedicated relationship manager, preferential interest rates, VIP treatment and fee waivers to meet the needs of high net worth clients.
Segments:
Market position and accoladesBPI
occupies an important position in the Philippine banking industry:
industry rankings: BPI is the fourth largest bank in the Philippines based on assets as of June 30, 2024, with total assets of P3,090,565.38 mn. Its subsidiary, BPI Direct BanKo, ranks ninth among savings banks with assets of P22,419.25 million (2022).
Awards:
"Best Bank in the Philippines" at the FinanceAsia Awards 2024.
Named "Best Retail Bank in the Philippines" by The Asian Banker Global Excellence in Retail Finance Awards 2025.
Won the "Best Sustainable Bank" award for five consecutive years in recognition of its contribution to the ESG field.
Winner of several Anvil Awards in 2024, including a Gold Award for the #ProudtoBePartofIt campaign and the Sustainability Month media briefing.
summary
As one of the oldest banks in the Philippines, BPI is known for its long history, solid financial position, and comprehensive financial services. From traditional retail banking to advanced digital platforms, BPI addresses a wide range of needs, from individuals to businesses, with a diverse range of products and services. Its efforts in green finance and financial inclusion have further solidified its social impact. Whether it's financial health, customer service, or technological innovation, BPI has demonstrated excellence in providing safe, convenient and efficient financial solutions to its clients.
