Bank Basic InformationStandard
Chartered Bank (Pakistan) Limited (SCBPL) is a commercial bank and a wholly owned subsidiary of Standard Chartered PLC in the United Kingdom.
Name & Background
Full name of the bank: Standard Chartered Bank (Pakistan) Limited
was established in 1863 , which initially opened its first branch in Karachi under the name Chartered Bank.
Headquarters location: Karachi, Pakistan.
Shareholder Background: As a wholly owned subsidiary of Standard Chartered Bank, SCBPL is listed on the Pakistan Stock Exchange under the ticker symbol SCBPL.
Scope of
ServicesSCBPL is the largest international bank in Pakistan providing retail banking, corporate banking and Islamic banking services.
Regulatory & Compliance
regulator: Regulated by the State Bank of Pakistan (SBP).
Deposit Insurance: Participate in Pakistan's deposit insurance scheme.
Recent Compliance Record: In 2024, SCBPL received the "Best International Islamic Bank" award from Euromoney for its performance in Islamic banking.
Financial health
Capital Adequacy Ratio (CAR): As of 2024, SCBPL's capital adequacy ratio is 20.1%, which is above regulatory requirements and shows a strong capital base.
Non-Performing Loan Ratio (NPL): The specific data is not disclosed, but according to PACRA's rating report, SCBPL's credit quality is rated as "very high", indicating that its non-performing loan ratio is at a low level.
Liquidity Coverage Ratio (LCR): SCBPL's liquid assets account for 71.6% of deposits and borrowings, showing a good liquidity position.
Deposit & Loan
ProductsDeposit Class
Demand/Term Deposit Rate: Super Save account offers 9.50% p.a. interest rate, with a minimum deposit of 200, 000 Pakistani rupees.
Featured products: Provide a variety of savings accounts, such as high-yield savings accounts, pension savings accounts, etc., to meet the needs of different customers.
Loan Type
Personal Loan: Unsecured personal loans ranging from 30,000 to 4,000,000 Pakistan with a tenor of 12 to 60 months and a simple approval process.
Home Loans: Shariah-compliant home financing is available through Saadiq Home Finance for up to 80% of the value of the financed property and no processing fees.
Car loans: No specific information provided.
List of common expenses
Account Management Fee: Basic Savings Accounts and Superannuation Savings Accounts are exempt from account management fees.
Transfer Fees: Online transfers made through the SC Mobile app are generally free of charge.
ATM interbank withdrawal fee: The specific fee is not disclosed, customers are advised to consult the bank for details.
Hidden Fee Alert: Some accounts may have a minimum balance requirement and may be charged if they are not met, so customers are advised to understand the terms and conditions before opening an account.
Digital Service Experience
APP & Online Banking
User Rating: SC Mobile Pakistan has a rating of 4.8 on the App Store (based on 30, 300 reviews).
Core functions: Provide functions such as account balance inquiry, bill payment, fund transfer, transaction notification, etc.
Technological innovation: Support biometric login to improve security and convenience.
Customer Service Quality
Service Channel
Telephone support: 24/7 customer service hotline is available on 021 111 002 002 or 042 111 002 002 。
Live chat: Live chat support is available through the official website.
Social media responsiveness: Active on Facebook and Instagram, with fast response times.
Complaint handling
complaint rate: Some customers reported that the complaint processing speed was slow on social media.
Average resolution time: According to customer feedback, the processing time of some complaints exceeds the bank's commitment of 5 working days.
Customer satisfaction: Customer feedback varies, with some customers expressing satisfaction with the service and others suggesting improvements.
Multilingual support
is available in English and Urdu to meet the needs of both local and international customers.
Security
MeasuresFunds Safety
Deposit insurance amount: Participate in Pakistan's deposit insurance program to ensure the safety of customer funds.
Anti-fraud technology: Prevent fraud with real-time transaction monitoring and biometrics.
Data Security
- ISO
27001 Certification: SCBPL has obtained ISO/IEC 27001 information security management system certification to ensure the security of customer data.
Data breaches: To date, there have been no publicly reported major data breaches at SCBPL.
Featured Services & Differentiated
Segments
student accounts: No specific information provided.
Exclusive wealth management for the elderly: provide pension savings account, free of account management fees, and the interest rate is 9.50%.
Green financial products: No specific information was provided.
The High Net Worth Service
provides priority banking services, including customized financial solutions and a dedicated relationship manager to meet the needs of high net worth customers.
Market Position & AccoladesIndustry
RankingsSCBPL is one of the largest international banks in Pakistan with one of the largest assets in the world.
Awards
- "
Best International Islamic Bank" by Euromoney in 2024.
In 2023, it received the "Best Mid-Cap Bank" award from the CFA Society Pakistan.
In 2024, he won the "Gender Diversity Award in the Workplace".
