name and background<
spanstyle="font-family: sans-serif; color: black">Full Name: Bank Respublika Open Joint Stock Company
Founded: May 22, 1992 under a license issued by the National Bank of Azerbaijan (now the Central Bank of Azerbaijan).
Headquarters location: AZ1000, 21 Khagani Street, Baku, AzerbaijanBackground
of the bankShareholders: The bank's shareholders include two major German financial institutions: the German investment company DEG (a member of the KfW banking group) and the Sparkassen International Development Trust (a member of Sparkassen-Finanzgruppe), each holding "25%+1 share" since April 28, 2005. The remaining shares are held by local investors, and the exact structure is not disclosed. Bank Respublika is not listed on the stock exchange, is a private company, operates as a joint venture commercial bank, and has both an international background and a localization strategy.
service area
Coverage Areas:Bank Respublika mainly serves the whole of Azerbaijan, covering major cities and regions such as Baku, Ganja, Sumgait, Shirwan, Cuba, Hachimaz, Lenkoran, Massali, etc. Through partnerships with international financial institutions such as the European Bank for Reconstruction and Development (EBRD) and the International Finance Corporation (IFC), the bank supports cross-border financial services but does not have overseas branches.
Number of offline branches: As of 2025, the bank has 30 branches and service points in Azerbaijan, covering major cities and economic regions, with recent additions including the SME Center in Baku in January 2023 and Nakhichevan in June 2022.
ATM distribution: The bank operates 36 ATMs, mainly in Baku, Ganja, Sumgait and other cities, concentrated in business districts, shopping malls (such as the Saderak Trade Center) and transportation hubs, supporting services such as cash deposits and withdrawals, payments and PIN code changes.
Services & Products
Bank Respublika offers a comprehensive range of financial services for individuals, SMEs and micro-enterprises, with a product line that combines local needs and international standards:
Corporate Banking: provides SME loans (including EBRD-backed green loans and EIB SME financing), trade finance, credit lines, payroll programs, account management and bank guarantees. The Bank participates in the government-subsidized loan program through the State Entrepreneurship Support Fund and the Azerbaijan Mortgage Fund.
Microfinance: As a leader in microfinance, the bank provides microfinance and start-up support, with a focus on the agricultural and non-oil sectors.
e-banking: provides account management, real-time transfers, bill payments and loan application services through the Mobil Şöbə 3.0 mobile app and online banking. Business customers can monitor their accounts and transactions through the Mobile Office app.
payment and transfer: support international money transfer systems such as Western Union, Coinstar, Contact, etc., as well as local instant transfer services.
> Personal Banking: Savings accounts, fixed deposits (11% annualized income for deposits over 18 months, tax free), consumer loans, mortgages, pawn loans (secured by gold, recently improved conditions), NeoKart credit and debit cards (Visa, MasterCard, Apple Pay and NFC payments). Featured services include "Cash-to-Card" ATM deposits and E-PIN online card PIN settings.
bank focuses on customer-oriented service optimization and flexible loan terms.
regulatory and compliance<
span style="font-family: sans-serif; color: black" > supervisory authority: Bank Respublika is regulated by the Central Bank of Azerbaijan (CBAR) and the Financial Market Supervisory Authority (FMSA) and follows the Azerbaijan Banking Act, the recommendations of the Basel Committee and the bank's internal regulations.
Deposit Insurance Program: The bank participates in the Azerbaijan Deposit Insurance Fund (ADIF), which guarantees deposits of up to 30,000 AZN (approximately $17,600) per customer.
Recent compliance record: The bank has performed well in compliance with no major breaches. Risk management adopts a three-line line of defense model (business units, compliance and risk management departments, and internal audit) and is regularly reviewed by CBAR and FMSA. In 2024, banks further strengthened market trust through bond issuance and international loan agreements such as EBRD and FMO.
financial health
of 67.4 million AZN and total assets of 509.7 million AZN, indicating a solid financial foundation. The latest financial data is not disclosed.
2024-2025, banks will receive EBRD, FMO and IFC's green loans and SME financing support, such as the US$10 million loan agreement signed during COP29 in November 2024, reflect their financial stability and market recognition.
digital service experience
app and online banking: Bank Respublika's Mobil Şöbə 3.0 mobile app has a rating of about 4.2 out of 5 stars on Google Play and the App Store, and has been praised for its user-friendly interface and functional stability, but some users have reported that the feature update speed is slow.
core functionality:
real-time transfers: Supports domestic and international money transfers via online banking and mobile apps, compatible with Western Union and other systems.
bill management: support for paying utility bills, mobile phone recharges, and insurance costs.
investment tool integration: Doesn't offer stock or fund investment features, but supports deposit management and online loan applications.
technical innovation:AI customer service: A basic AI chatbot may be available through a mobile app to handle common issues.
Open Banking API: Banks are exploring an open banking ecosystem to support third-party payments and financial services integration.
NFC & Digital Payments: Apple Pay, NFC contactless payments, and Visa Virtuon virtual cards are supported for mobile payments.
E-PIN service: allows customers to use the E-PIN service through the website (https://reg.azericard.com/pin_rsp/) Set the card password online for added convenience and security.
>Face recognition: Support account login and transaction verification.
customer service
Bank Respublika provides multi-channel customer service to meet diverse needs:
Phone: Customer hotline 144 or +994 12 598 08 00 for round-the-clock support.
E-mail: Inquiries and complaints are handled through info@bankrespublika.az.
Live chat: The Mobil Şöbə 3.0 app provides a live chat function to respond to customer questions.
branch services: 30 branches with face-to-face service, working hours from Monday to Friday 9:00-17:30, Ofis24 outlets (located in Neftçilər pr. 117, Baku) provide 7/24 uninterrupted service, Holidays are only suspended during certain periods (e.g. 18:00 to 9:00 on December 31, 2023).
security measures
Bank Respublika uses a multi-layered security mechanism to ensure the safety of customer funds and data:
Cybersecurity: Online banking and mobile apps use SSL encryption, multi-factor authentication (including facial recognition and SMS verification).
Anti-Money Laundering & Anti-Fraud: Comply with CBAR'S AML/CFT requirements, monitor suspicious transactions, and conduct regular risk assessments.
E-PIN and PIN change: Support for customer-defined PIN codes through ATMs and online platforms to reduce the risk of password leakage.
ATMs and physical security: ATMs are equipped with surveillance systems, and branches have security personnel to ensure a safe trading environment.
featured services and differentiation
Bank Respublika is unique in the Azerbaijani banking industry thanks to its joint venture background and localization strategy:
Green Finance: Partnering with EBRD and FMO to provide green loans to support sustainable development and agricultural projects, such as the Green Finance Agreement during COP29 in November 2024.
SME and microfinance: through the National Entrepreneurship Support Fund and international loans, preferential loans and subsidies are provided to support the economic development of non-oil sectors and remote areas.
NeoKart offer: Offer up to 55% cashback (e.g. 24% during the New Year 2024 period) to attract younger customers and consumers.
Social Responsibility: Partnering with the Nargis Foundation on philanthropic activities, such as providing holiday gift bags for low-income families in the New Year 2023, reflecting the concept of "sharing better".
> Ofis24 service: the first bank branch in Azerbaijan to provide 7/24 uninterrupted service to meet the financial needs of customers around the clock.
summary
Bank Respublika, a joint venture commercial bank in Azerbaijan, is a leading commercial bank in the field of SMEs and microfinance thanks to the international support of German shareholders and the localization strategy. Its extensive network coverage, solid financial performance and innovative digital services such as Mobil Şöbə 3.0 and Ofis24 make it a reliable choice for both individual and business customers. While there is still room for development in investment tools and the application of AI technology, banks have demonstrated forward-looking and social value through green finance and social responsibility projects. For customers looking for flexible loans, convenient payments, and round-the-clock service, Bank Respublika is a trusted financial partner.
