name and backgroundFull
name: Shinhan
BankFounded: July 7, 1982 (dates back to 1897 Seoul Bank)
Headquartered in Seoul, South Korea
Shareholder Background: Shinhan Bank is a subsidiary of Shinhan Financial Group, a publicly traded company whose shareholders include public, institutional, and retail investors. As of 2025, Shinhan Financial Group has a market capitalization of over $1.947 billion.
service coverage
: more than 20 countries and regions around the world, including South Korea, the United States, China, Japan, the United Kingdom, Vietnam, India, etc.
Number of offline outlets:
South Korea: about 900 branches, serving about 13 million customers.
Overseas: The exact number depends on the country, for example, there are branches in the United States, and there are multiple outlets in Vietnam.
ATM distribution: Shinhan Bank has an extensive ATM network in Korea, and customers can withdraw money through Shinhan ATM or other partner networks such as the shared network of Korean ATMs.
regulatory and compliance
regulators:
South Korea: Shinhan Bank is primarily regulated by the Financial Supervisory Service (FSS) of South Korea, The FSS is the executive agency of the Financial Supervisory Commission of Korea and ensures that its capital adequacy ratio, liquidity coverage ratio, and risk management are in compliance with the requirements.
Other countries: Overseas operations are regulated by local regulators, e.g.
United States: regulated by the Federal Deposit Insurance Corporation (FDIC).
Vietnam: Regulated by the State Bank of Vietnam (SBV).
Other regions: Depends on the country of operation.
Shinhan Bank is subject to international regulatory standards, such as Basel III.
Deposit Insurance Program:
South Korea: Shinhan Bank is a member of the Korea Deposit Insurance Corporation (KDIC) and can insure eligible deposits up to 50 million won per depositor.
Other regions: Overseas branches are required to participate in local deposit insurance schemes in accordance with local laws and regulations, and please check the information of local regulators for details.
Recent Compliance Record:
In 2023, Shinhan Bank America agreed to pay $25 million to address U.S. regulators' anti-money laundering compliance concerns regarding the Bank Secrecy Act/Anti-Money Laundering (BSA/ AML) requirements.
Key indicators of financial health (2024 data):
Capital adequacy ratio: no specific data directly disclosed, but Shinhan The Bank is subject to FSS and Basel III requirements, and its 2024 credit rating shows that it has a solid capital base.
Non-performing loan ratio: 2024 data is not directly disclosed, but it is about 0.8% in 2023, and asset quality is good.
Liquidity Coverage Ratio: No specific data is directly disclosed, but Shinhan Bank has sufficient liquidity to meet regulatory requirements.
In 2024, Shinhan Bank's net profit was 3.70 trillion won, up 20.5% year-on-year, indicating its strong financial position with total assets exceeding 346 trillion won (about $306 billion).
products &
servicesShinhan Bank offers a comprehensive range of financial services covering individuals, businesses and financial instruments.
For individuals:
savings accounts, current accounts, term deposit
loans: home loans, car loans, personal loansCredit
cards, debit cardsInsurance
products: life, health , Property & Casualty Insurance
Investment Products: Funds, Stocks, BondsDigital
Banking Services: Mobile Apps, Online Banking
For Businesses:
Corporate Loans, Trade Finance, Cash Management
Capital Market Services: Bond Issuance, M&A Advisory,
Foreign Exchange Trading, Interest Rate Products, Credit DerivativesAsset
Management, Trust ServicesFinancial
Instruments:
TradingInterest Rate
SwapsCredit
DerivativesCommodity TradingStructured
Investment Products
Foreign Exchange
digital service experience
App & Online Banking User Rating:
iOS User Rating: Shinhan Bank America Mobile is about 2.5 stars (based on App Store reviews), but may vary by region.
Android User Rating: Shinhan Bank America Mobile is around 3.0 stars (based on Google Play reviews).
Core features:
Online banking: Provides similar features, including account management, transfers, investment tools, and more.
Technological innovation: support face recognition, fingerprint login, real-time transfer, bill management, and investment tool integration. This may include AI customer service, robo-advisors, and open banking API support.
> mobile apps (e.g. SOL): check account balances, transfer payments, bill management, check deposits, ATM locators, etc.
customer serviceCustomer
service channel:
Email support: Submit an inquiry through the official website.
Live chat: Live support via mobile app or website.
Branches: There are branches in many countries around the world to provide face-to-face services.
Telephone support: 24/7 customer service hotline (Domestic: 1599-8000, 1577-8000, 1544-8000; Overseas to domestic: 82-2-3449-8000; Foreign Languages: 1577-8380).
Security measures
two-factor authentication (2FA),
biometric login (fingerprint, facial recognition),
data encryption
, fraud detection system
Regular security auditsFeatured
services and differentiated
international services: operating in more than 20 countries around the world, providing multi-currency accounts and cross-border payments.
Digital innovation: Mobile apps and online banking support a wide range of financial transactions and enhance the customer experience.
Sustainable Finance: Supporting green projects and renewable energy financing.
Wealth Management: Provide investment advisory and management services to high-net-worth clients.
summary
Shinhan Bank is the second largest commercial bank in South Korea, and its global service network and diversified financial products make it competitive in the international market. Regulated by the Financial Supervisory Service (FSS) of South Korea and other local regulators, it has a strong financial position, featuring digital services and sustainable finance innovation. Customers can check specific regulatory information through the official website or the database of the regulator, which is suitable for customers seeking international financial services.
