basic bank information and background
Wells Fargo & Company is an American commercial bank founded on March 18, 1852 and headquartered in San Francisco, California. The bank was founded by Henry Wells and William Fargo to provide financial services to customers to support their business development and money management.
Wells Fargo is a publicly traded company under the ticker symbol WFC and traded on the New York Stock Exchange. Its shareholding structure is mainly held by institutional investors, including Vanguard Group, BlackRock, etc.
service area
Wells Fargo provides financial services around the world, primarily in the United States, with branches in Asia, Canada, Latin America and Europe.
In the United States, Wells Fargo has more than 5,600 branches and more than 13,000 automated teller machines (ATMs) to provide customers with convenient banking services.
products & services
Wells Fargo offers a comprehensive range of financial products and services to meet individual, business and investment needs:
Personal:
> check (checking account): provides daily spending and transfer services.
Savings and CDs (Term Deposits): Includes current savings accounts and term deposits, with interest rates adjusted according to the market.
credit card products, including spending, travel and cashback.
Mortgages: Fixed-rate and variable-rate mortgages that support first-time home buyers and home remortgages.
Personal loans: including education loans, personal lines of credit, etc.
car loans: support for new and used car purchases.
Prime Minister (Wealth Management): provides investment advisory, retirement planning and asset management.
Education and tools: Provides online financial education and tools to help customers manage their finances.
Small businesses: Provide business loans, corporate credit cards, cash management and other services to support small and medium-sized business operations.
commercial banks: including corporate loans, trade finance, financial management, etc., to meet the needs of large enterprises.
Corporate & Investment Banking: M&A advisory, corporate finance and investment banking services to support corporate capital needs.
regulatory and compliance<
ul style="list-style-type: disc" type="disc">Regulator: Regulated by the Office of the Comptroller of the Currency (OCC) and the Federal Reserve to ensure that its operations comply with U.S. laws and regulations. As a large bank, Wells Fargo is also subject to regular stress tests and compliance audits.
Deposit Insurance Program: Join the Federal Deposit Insurance Corporation (FDIC) to protect customer deposits with up to $250,000 in deposit insurance.
recent compliance record: $185 million in fines (including $100 million by the CFPB, $35 million by the OCC, and $50 million by the City and County of Los Angeles) for unauthorized account opening in 2016; In 2020, it was fined $7.8 million for discriminatory hiring and promised 580 jobs to affected applicants. However, compliance has improved in recent years, and on April 28, 2025, the CFPB lifted the consent order, marking a gradual easing of regulatory pressure.
financial health
Tier 1 Capital Ratio: 12.60% (May 3, 2025), well above the regulatory requirement of 6%, indicating a strong capital base.
Net Charge-Offs to Loans and Leases: 0.55%, good asset quality, low bad debt ratio.
liquidity coverage ratio: specific data not found, but expected to meet or exceed 100% of regulatory requirements to ensure sufficient liquidity.
digital service experience
Wells Fargo offers a feature-rich mobile banking app for iOS and Android platforms.
The main features of app include:
logging in with fingerprint or facial recognition
view account balances and transaction history
remote check deposit
make instant transfers through Zelle
manage credit and debit card settings
set up account alerts and notifications
The app has a rating of 4.9 out of 5 on the Apple App Store and 4.8 on the Google Play Store, with good user feedback.
customer service<
ul style="list-style-type: disc" type="disc">contact information:
> phone: 1-800-869-3557 (general banking services, 24/7), 1-800-742-4932 (Wells Fargo Premier Customer Service, 24/7)
Email: We couldn't find a specific email address, but you can contact us through the official website.
Live chat: Available through the official website and mobile app, answering customer questions in real time.
safeguards
uses standard banking security measures, including data encryption, multi-factor authentication (e.g., SMS verification codes, biometrics), and AI-powered fraud detection systems to ensure the security of customer information and assets. For example, a mobile app that supports digital wallet access requires multi-factor authentication (Source: Wells Fargo ATM Locations).
Featured Services & Differentiation<
ul style="list-style-type: disc" type="disc">Extensive branch network: With approximately 4,500 branches and an extensive ATM network, it is convenient for customers to serve their offline service needs, especially throughout the United States.
integrated financial products: provide a full range of financial solutions from personal banking to corporate investment to meet the needs of different customer groups, such as the $20 million "Open for Business Growth Program" to support small businesses (launched on May 14, 2025, data source: Wells Fargo Open for Business).
Digital transformation: Focus on investing in digital banking services that provide convenient and efficient online and mobile banking experiences, such as support for Zelle® fast transfers and possible AI customer service.
Community Responsibility: Committed to supporting community development, such as announcing a $40 billion share buyback program in 2025 to boost shareholder confidence (Source: Wells Fargo Stock Repurchase).
Wells Fargo is one of the pillars of the U.S. economy, providing high-quality financial services to individuals, businesses and investors in the U.S. and around the world, thanks to its long history, strong service network and advanced digital capabilities.
