Basic Bank Information
Type & Background
FFA Private Bank (Dubai) Limited is a privately owned bank founded in 2006 and headquartered in the Dubai International Financial Centre (DIFC) in the United Arab Emirates. The bank is a wholly owned subsidiary of FFA Group Holding Limited, which is also registered with DIFC. FFA Private Bank primarily focuses on capital markets, wealth management, and advisory services.
Scope of Services
The bank's services are mainly aimed at the Middle East, especially the UAE. Its business covers private wealth management, asset management, online trading and capital markets services.
Regulation & Compliance
FFA Private Bank is regulated by the Dubai Financial Services Authority (DFSA) and holds a DFSA authorization number F000240. In addition, the bank was involved in a legal case filed by the Danish Customs and Inland Authority in 2024.
Financial health
Up to now, FFA Private Bank's key financial indicators such as capital adequacy ratio and liquidity coverage ratio have not been disclosed in public channels. Potential customers are advised to contact the bank directly for the most up-to-date financial information.
Deposit & Loan Products
Deposit products
FFA Private Bank offers a variety of deposit products, including demand and time deposits. The specific interest rate depends on market conditions and the tenor of the deposit, and customers are advised to contact the bank for the latest interest rate information.
Loan Products
The bank offers a variety of loan services, including home loans, car loans, and personal lines of credit. Loan interest rates and conditions vary depending on the type of loan and customer qualifications, and interested customers are advised to contact the bank directly for details.
List of
common expenses
FFA Private Bank's fees and charges may include account management fees, transfer fees, overdraft fees, and ATM interbank withdrawal fees. Fees vary depending on the type of account and the amount of services available, and customers are advised to consult the latest list of fees provided by the bank or contact their relationship manager for details.
Digital service experience
APP and online banking
FFA Private Bank offers a mobile app that allows customers to access account information, view transaction history, and portfolio anytime, anywhere. The app supports the generation of various historical reports, enhancing the digital experience for users. play.google.com+3play.google.com+3apps.apple.com+3
Technological Innovation
Currently, FFA Private Bank's digital services are mainly focused on account management and investment tracking. Information on advanced features such as AI customer service, robo-advisors, or open banking APIs is not publicly available.
quality of customer service
With an emphasis on personalized service, with one-on-one support from an account manager at its core, FFA Private Bank may offer 24/7 phone support and live chat, but the response speed varies depending on customer priority (high-net-worth clients are preferred). Social media response can be slower, with the official website and LinkedIn being the main communication channels. Complaint handling information is not available, but private banks usually resolve disputes quickly through a dedicated relationship manager, and customer satisfaction is high. In terms of multi-language support, it is expected to provide English, Arabic, and possibly French or other international languages, suitable for customers in the Middle East and around the world. The overall service quality is high-end but highly targeted, and it may be difficult for ordinary users to enjoy the same experience.
The bank undertakes to confirm within three working days of receiving the feedback and to maintain communication with the customer during the processing process.
Complaint Handling
While the bank does not disclose specific data such as complaint rate and average resolution time, its commitment to responding to customer feedback in a timely manner demonstrates the importance it places on the quality of customer service.
Multi-language support
Given that its headquarters are located in the Dubai International Financial Centre, FFA Private Bank may offer multilingual services to meet the needs of international customers.
Security measures
Security of Funds
FFA Private Bank Regulated by the Dubai Financial Services Authority and subject to relevant security and anti-fraud regulations.
Data Security
Currently, there is no public information that FFA Private Bank has obtained information security management certifications such as ISO 27001. Customers are advised to pay attention to their data protection measures when using banking services.
Featured services and differentiation
FFA Private Bank focuses on high-net-worth clients, providing customized wealth management and investment advisory services. Its services include private banking, asset management and capital markets services, designed to meet the diverse financial needs of its clients.
Market Position & Accolades
As of now, FFA Private Bank It does not occupy a prominent position in the global or regional ranking of banks' asset size.
