Basic Information
of BankRakuten Bank is an online-only bank, formerly known as eBANK Corporation, which was established in January 2000 and obtained a banking license in July 2001. In February 2009, Rakuten Group acquired eBANK and changed its name to Rakuten Bank in May 2010. Headquartered in Tokyo, Japan, as a wholly owned subsidiary of Rakuten Group, Rakuten Bank is not separately listed. Its shareholders are private enterprises and non-state-owned banks.
Scope of
ServicesRakuten Bank is one of the largest online banks in Japan, mainly serving the domestic market. As of now, Rakuten Bank does not have a physical branch, but it does issue debit cards that can be used at about 60,000 ATMs nationwide, and in most cases there is no fee. The bank's services cover individuals, sole proprietors and corporate customers, providing a wide range of financial services such as debit card issuance, domestic and foreign transfers, payments, yen and foreign currency deposits, foreign exchange, personal loans, residential loans, and more.
Regulation &
ComplianceRakuten Bank is regulated by the Financial Services Agency (FSA) of Japan and has joined the deposit insurance program of the Japan Deposit Insurance Agency (DICJ) to protect the safety of customers' deposits. There have been no public reports of major compliance issues.
Financial
HealthRakuten Bank's financial health indicators are as follows:
Capital adequacy ratio: No specific data is disclosed, but as a regulated bank, it is required to meet the capital adequacy ratio requirements of the Financial Services Agency of Japan.
Non-performing loan ratio: No specific data is available.
Liquidity Coverage Ratio: No specific data is disclosed.
Overall, Rakuten Bank's financial position is stable, with no major risk events reported.
Deposit & Loan Products
Deposits: Rakuten Bank offers current and fixed deposit accounts with competitive interest rates. In addition, specialty products such as high-yield savings accounts and large certificates of deposit (CDs) are also available.
Loans: "Super loans" are financing credit products for individuals that can borrow up to 5 million yen. For loans of less than 2 million yen, the applicant does not need to provide proof of income, and there is no restriction on the use of the loan. In addition, Rakuten Bank also offers products such as residential loans. Sohu
common fee list
account management fee: no monthly or annual fee.
Transfer fee: The domestic transfer fee is low, and the specific fee depends on the amount and method of transfer; Cross-border transfer fees are relatively high.
Overdraft fee: Calculated based on the amount and time of the overdraft, the fee is reasonable.
ATM interbank withdrawal fee: Withdrawals are made at approximately 60,000 ATMs nationwide, and in most cases there is no fee.
Hidden Fee Tips: No minimum balance and transparent fee structure.
Digital Service ExperienceAs
a pure online bank, Rakuten Bank provides comprehensive digital services:
APP and online banking: user-friendly and easy to operate, support face recognition, real-time transfer, Core features such as bill management, investment tool integration, and more.
Technological innovation: Introduce AI customer service, robo-advisors, and support open banking APIs to improve user experience and service efficiency.
Customer Service Quality
Service Channels: 24/7 phone support, live chat, and social media responses are available to ensure customers get help at all times.
Complaint handling: The complaint rate is low, the average resolution time is short, and the user satisfaction is high.
Multi-language support: Mainly Japanese services are provided, and some services support English, which is suitable for cross-border users.
Security measures
fund security: Join the deposit insurance program of the Japan Deposit Insurance Agency (DICJ) to ensure the safety of customers' deposits; Employ advanced anti-fraud technologies such as real-time transaction monitoring.
Data security: ISO 27001 certified, no major data breaches have occurred.
Featured Services and Differentiation
market segments: Provide student accounts (free of fees), exclusive wealth management products for the elderly, green financial products (ESG investment), etc., to meet the needs of different customer groups.
High Net Worth Services: Provide private banking services for high net worth clients, including customized financial solutions and dedicated relationship managers. Documentation
