Basic
InformationSindh Bank Limited is a commercial bank in Pakistan wholly owned by the Government of Sindh and was established on 29 October 2010 with an initial capital of Rs.10 billion. Its headquarters are located at Federation House, Karachi. Since its full banking operations in April 2011, Sindh Bank has expanded rapidly to 330 online branches in 169 towns and cities across the country, 14 of which are focused on Islamic banking. The bank's mission is to promote the economic development of Pakistan, especially Sindh.
ReachSindh
Bank operates across Pakistan with 330 online branches in 169 towns and cities. In addition, the Bank provides Islamic banking services with 14 dedicated Islamic banking branches. Through its extensive branch network, Sindh Bank provides customers with a comprehensive range of banking services, including personal banking, corporate banking, and SME financing, among others.
Regulation &
ComplianceSindh Bank is regulated by the State Bank of Pakistan and adheres to the banking regulations and guidelines set by Sindh Bank. The bank participates in a deposit insurance scheme to ensure the safety of customers' deposits. In recent years, Sindh Bank has been actively strengthening its compliance management, improving its capital adequacy ratio and liquidity coverage ratio by improving asset quality and risk management measures.
Financial
HealthSindh Bank's capital adequacy ratio (CAR) was below regulatory requirements at the end of 2022, mainly due to net loss. In response to this challenge, the bank received a capital injection from the Sindh government in 2023 and achieved a net profit, significantly enhancing its capital buffer. In addition, the bank's Liquidity Coverage Ratio (LCR) and Net Stable Funding Ratio (NSFR) both remained above regulatory requirements, demonstrating good liquidity management capabilities.
Deposits &
LoansSindh Bank offers a variety of deposit products, including current savings accounts and fixed deposit accounts. According to the interest rate guidance issued in the first half of 2025, the interest rate for fixed deposits can be up to 20.50% per annum, depending on the maturity and amount of the deposit.
Lending
banks offer a variety of loan products, including personal loans, auto loans, and SME financing. In the case of car loans, customers can use an online loan calculator to calculate their monthly repayment and total interest expense based on parameters such as loan amount, term, and interest rate.
List of common feesSindh
Bank's account management fees, transfer fees, overdraft fees, and ATM interbank withdrawal fees are not detailed in the public information. Customers are advised to consult the bank staff for specific fees when opening an account or handling related business to avoid unnecessary expenses.
Digital Service
ExperienceSindh Bank has launched a mobile banking app that supports self-service registration, fingerprint login, account inquiry, transaction history viewing, e-bill sending, intra-bank transfer and inter-bank transfer. However, according to user feedback, there are stability problems in the application, and some users report that they encounter problems such as server maintenance during use, which affects the user experience.
Customer Service
QualitySindh Bank offers a 24/7 customer service hotline where customers can submit their complaints via phone, email, or online complaint form. The bank undertakes to acknowledge the complaint within 48 hours of receipt and to provide a final response within 15 to 30 days. In addition, customers can also seek further assistance through the Banking Mohtasib of Pakistan.
Security MeasuresTo
safeguard the security of client funds and data, Sindh Bank has implemented a number of security measures, including real-time transaction monitoring and an Information Security Management System (ISMS). The bank has obtained ISO/IEC 27001 certification, which shows that it complies with international standards in information security management. In addition, the bank is certified to the SWIFT Cybersecurity Controls Framework (CSCF) to ensure the security of its SWIFT infrastructure.
Featured Services & DifferentiationSindh
Bank, through its subsidiary, Sindh Microfinance Bank, is focused on providing financial services to women and promoting women's economic empowerment. In addition, the bank also offers a variety of SME financing products to support the development of local businesses.
Market Position & AccoladesAccording
to VIS Credit Rating Company Limited's assessment, Sindh Bank has a long-term credit rating of "AA-" and a short-term credit rating of "A-1+" with a stable outlook, reflecting the bank's good performance in terms of credit quality and solvency. In addition, the bank's Head of Information Technology, Syed Ata Hussain, received the World CIO 200 Awards (Pakistan Edition) in 2024 in recognition of his outstanding contributions in the field of information technology.
