basic bank information
M&T Bank is a commercial bank owned by M&T Bank Corporation, a company listed on the New York Stock Exchange (ticker symbol: MTB). It is privately held, market-driven, and focused on profitability and customer service.
name and background
founded: The bank's history dates back to 1856 when the Manufacturers and Traders Bank was founded in Buffalo, New York. In 1969, First Empire State Corporation, a bank holding company, was established and in 1998 it was renamed M&T Bank Corporation.
headquartered in Buffalo, New York, United States
Shareholder background: As a listed company, shareholders include public investors and institutional investors, which is a private enterprise with high operational transparency.
>full name: M&T Bank Corporation
scope of services
Number of offline outlets: more than 950 branches, widely distributed in urban and rural areas.
ATM distribution: There are more than 1,600 ATMs covering the service area, making it convenient for customers to withdraw money and trade at any time.
> locations: M&T Bank has offices in 13 states and Washington, D.C., including Connecticut, Delaware, Florida, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Vermont, Virginia, West Virginia, and Washington, D.C.
services & products
M&T Bank offers a wide range of financial products to meet the needs of individual and corporate customers:
corporate banking services: including commercial loans, commercial banking services, financial management, cash management, etc., to meet the financing and operational needs of small and medium-sized enterprises and large enterprises.
> personal banking services: including demand deposits, savings deposits, time deposits, money market accounts; Loan products include mortgages, home equity loans, personal loans and credit cards; Investment Services provides wealth management and investment solutions through Wilmington Trust.
regulatory and compliance<
ul style="list-style-type: disc" type="disc"> regulator: regulated by the Federal Reserve System (FRS>).
Deposit Insurance Program: As an FDIC member, the maximum amount insured for deposits is $250,000 per depositor per bank.
Recent compliance records: No significant compliance issues identified and operations in compliance with regulatory requirements.
financial health
M&T The Bank's financial health is solid, with the following key indicators (based on Q3 2024 data):
capital adequacy ratio:
Common Equity Tier 1 (CET1) Ratio: 11.54% as of September 30, 2024, above regulatory minimum requirements, demonstrating strong capital strength.
specific data on total capital ratios and leverage ratios are not available, but an increase in the CET1 ratio indicates overall capital adequacy.
non-performing loan ratio: Specific data were not found, but banks were generally of good credit quality and low risk exposure, especially in high-risk categories such as commercial real estate loans.
Liquidity Coverage Ratio: The exact data is not disclosed, but as a large bank, liquidity is expected to be abundant.
>Total assets: as of 2023, Total assets of approximately $208 billion, demonstrating its scale advantage among regional banks.
digital service experience<
spanstyle="font-family: sans-serif; color: black">M&T Bank's digital services are one of its competitive advantages:
User Rating: The App Store has a rating of about 3.5 stars, based on user reviews, showing average user satisfaction overall. Some users have reported sign-in issues and instabilities in mobile check deposits, such as "Frequent prompts for updates when logging in, but the app is already up to date" and needs to improve the user experience.
core features: including quick account balances, mobile check deposits, transfer funds between accounts, open new accounts directly within the app, view 90-day transaction history, access account statements, bill management, investment tool integration, and more.
technological innovation: M&T Bank uses Inbenta's conversational AI platform to provide chatbot support to improve customer service efficiency; Support open banking APIs and enhance integration capabilities with third-party fintech companies. Despite the overall rating of the app, some users reported bugs and performance issues, such as "mobile deposit is often unavailable" and needed to go to a physical branch office to deal with it.
> APP and online banking: The mobile app "M&T Mobile Banking" provides functions such as account balance inquiry, transaction history viewing, fund transfer, bill payment, mobile check deposit, etc. The app supports both iOS and Android devices, ensuring broad compatibility.
customer service<
span style="font-family: sans-serif; color: black" > M&T Bank offers 24/7 customer support, which customers can contact by phone (1-800-724-2440), email, or mobile app. The bank's focus on customer experience ensures that assistance is available at all times, reflecting its customer-first service philosophy.
security measures<
span style="font-family: sans-serif; color: black">M&T Bank uses standard banking security protocols to protect online and mobile banking, including the use of the latest encryption technology and continuous monitoring to prevent unauthorized access and fraud, and to ensure the safety of customer funds and information.
featured services and differentiation
M&T Bank, as a community-oriented bank, provides integrated financial solutions:
community banking philosophy: community-oriented, Offering a combination of the capabilities of a large bank and a local service, with an emphasis on customer care and local market prominence.
wealth management services: through its subsidiary, Wilmington Trust, it provides professional wealth management and investment services to meet the needs of high-net-worth clients.
technological innovation: using AI chatbots to improve customer service efficiency, and continuously enhancing digital service capabilities through acquisitions and integrations, such as the acquisition of People's United in 2022, to increase asset scale and customer base.
summary
M&T Bank is a regional bank with a strong presence in the eastern region of the United States, and its solid financial performance, comprehensive banking services and innovative digital strategy set it apart from the competition. Capital adequacy ratios exceed regulatory requirements, indicating good financial health. The mobile app has a medium rating and is feature-rich, but there are some issues reported by users. The Bank has demonstrated its commitment to the regional market through its community service and wealth management strategies, providing customers with a diverse range of financial solutions.
