★ Company Profile
Capital Community Bank (often abbreviated as CCBank) was established on July 29, 1993, headquartered in Provo, Utah, USA. It is a state-chartered community commercial bank with a network of seven branches and approximately 221 employees. As of March 2025, with total assets of about US$1.14 billion, it is a local medium-sized community bank with a long-term focus on community financial services.
★ Regulatory Information
License Type: State charter certificate issued by the State of Utah, not a member of the Federal Reserve System.
Federal Regulator: Regulated by the Federal Deposit Insurance Corporation (FDIC), it is a non-member bank in the state.
Insurance status: The FDIC deposit insurance number is 33823, which provides up to $250,000 in insurance coverage for the account.
CRA Controversy: In 2023, a consumer advocacy group accused CCBank of collaborating with loan sharks to participate in high-interest loan schemes (200%+ APY), potentially circumventing state interest rate restrictions and affecting community reinvestment law compliance.
★ Branches & Employees
There
are 7 branches (Provo, Orem, Salem, Sandy, Pleasant Grove, etc.) in the Provo-Orem, Utah area.
The total number of employees is approximately 221, supporting community businesses.
★ Technology & Service Channels
Provide online personal and business banking services, including account registration, loan applications, deposit and loan operations, etc.
No desktop software is provided, and it mainly relies on branch offices and phone support.
Provide services for NMLS registered financial products, have NMLS registration number 819159, support home loans, etc.
★ Core Business & Products
Deposit business: Provides checking, savings, money market accounts and fixed deposits (CDs) with competitive APYs (e.g. 36-month CDs: 3.80%).
Loan business: including mortgage loans, small business loans and consumer loans. Support online lending services through partner platforms (including with collaborators such as Opportunity Financial).
Third-party service: Linked to partners related to the "rent-a-bank" model to help issue high-interest loans, causing a series of compliance disputes.
★ Financial and operational indicators
As of Q1 2025:
total assets of approximately US$1,139.6 million, total deposits of US$954.0 million, total loans of US$862.0 million, and
shareholders' equity of US$153.5 million;
interest income was about $46.99 million, and interest expense was about $7.81 million;
Net profit margin (ROA) ≈ 4.3%, return on net assets (ROE) ≈ 31.1%, and efficiency ratio of about 38.3%;
The Tier 1 risk-weighted capital ratio is about 16.0%, which meets regulatory capital requirements.
★ Compliance and risk control structure
FDIC regulatory framework: Regularly subject to FDIC inspections and CRA assessments; Listed in the FDIC "satisfactory" rating system.
State-level regulation: Naturally regulated by the Utah Financial Institution Regulatory Authority, except for the FDIC.
Risk Event Handling: For high-interest loan products that are not initiated by the FDIC/FDIC, external FDIC advises to focus on the creditworthiness and compliance issues contained in the leasing banking approach.
★ Market Positioning and Competitive Characteristics
As
a community bank, CCBank has a foundation of trust in the local market (Provo-Orem), emphasizing local business and community engagement.
Relatively high deposit rates (money market vs. savings) attract local and online depositors.
The high-interest loan cooperation model gives it a certain ability to grow income, but it brings regulatory and compliance disputes.
★ Customer Support and Channels
There are branches, telephone customer service and online banking portals;
Handles complaints from platforms like the BBB and highlights the FDIC/Utah regulatory system.
Complaints about loans and usury products occur from time to time, and risk control is still being strengthened under regulatory attention.
★ Social responsibility and community impact
claims
to support community development, collaborating with local organizations and focusing on "Built Here. From Here.” and other brand concepts.
However, high-interest loan models can have negative socio-economic impacts on the community and raise compliance questions.
★ Strategic Partnerships and External Partners
with Opportunity Financial, LoanMart and other online lending platforms to support loan issuance mechanisms (nclc.org).
Relying on the technology financial platform, the product is expanded through risk control mechanism and risk pricing control.
★ Financial health and risk assessment
High capital adequacy ratio (about 16% for Tier 1), excellent return on net assets (about 31% ROE), and excellent efficiency indicators (38%) indicate strong profitability.
However, there are potential risks in the usury cooperation model and its long-term regulatory compliance impact; FDIC CRA ratings may be at risk of downgrade.
★ Future Outlook and Challenges
The
scale of community deposits and loans can continue to be expanded, and high deposit interest rates can be used to attract more medium and long-term funds.
it is necessary to balance revenue growth with compliance risks, hedge the affiliate loan business or adjust the cooperation strategy;
Enhanced communication with FDIC/state agencies to improve CRA compliance performance and optimize reputation management;
Digital upgrades can be explored, providing online banking services, mobile applications, and loan approval automation functions.
✏️ Summary
Capital Community Bank is a Utah community bank with a solid financial foundation with strong capital, quality earnings, and a foundation of community trust. Its differentiated business lies in the high-interest cooperative loan model, but it also stimulates the risk of disputes between regulators and the community. In the future, while maintaining capital advantages and loan innovation, we can focus on strengthening compliance and community credit management to achieve long-term development goals.
