Basic bank information
type and background: Telenor Microfinance Bank (TMB) is a joint venture bank, formerly known as Tameer Microfinance Bank, founded in 2006 and headquartered in Karachi, Pakistan. In 2016, Telenor Pakistan completed its wholly-owned acquisition. In 2018, Ant Group became one of the significant shareholders by acquiring a 45% stake through its subsidiary Ant Financial. As of 2024, TMB's shareholding structure is 55% owned by Telenor Group and 45% owned by Ant Group.
Scope of Services: TMB primarily serves the Pakistani market, with a particular focus on rural and urban low-income groups. Through its digital payment platform, Easypaisa, TMB provides seamless financial services across the country. With over 50 million downloads as of 2024, Easypaisa is one of the leading digital financial platforms in Pakistan.
Regulation & Compliance: TMB is regulated by the State Bank of Pakistan (SBP) and has joined the National Deposit Insurance Scheme to safeguard customer deposits. In 2023, TMB received the in-principle approval for the Digital Retail Bank license issued by the SBP, marking its further expansion in the digital banking sector.
Financial health
Capital Adequacy Ratio (CAR): As of December 2022, TMB's capital adequacy ratio was 19.2%, above regulatory requirements, demonstrating a sound capital base.
Non-Performing Loan Ratio (NPL): TMB's non-performing loan ratio fell to 6% at the end of 2022, a significant improvement from 17% in 2021, reflecting an improvement in its credit quality.
Liquidity Coverage Ratio: As of December 2022, TMB's liquid assets accounted for 88.3%, demonstrating strong liquidity management capabilities.
Profitability: TMB achieved a pre-tax profit of PKR 2.6 billion in the first half of 2024, up 788% from the same period in 2023, indicating a significant increase in its profitability.
Deposit & Loan Products
deposit products: TMB offers a variety of deposit products, including Asaan Account, Shajar and Mahana Sukh Chain. The minimum account opening amount is only 1 Pakistani rupee and is designed to promote financial inclusion.
Loan Products: TMB's loan products cover Karobar loans, payroll loans, agricultural loans, solar financing, biogas financing and low-cost housing schemes, with loan amounts ranging from PKR 10,000 to PKR 150,000 and loan tenors ranging from 6 to 24 months to meet the financing needs of different customers.
List of common fees
Account Management Fees: TMB's account management fees are low, depending on the account type and service content.
Transfer fees: Transfers between accounts through Easypaisa are usually free; There is a 2% fee for transfers from other bank accounts to Easypaisa accounts and 3% for transfers from debit/credit cards.
ATM fees: TMB's ATM withdrawal fees vary depending on the type and amount of the transaction, and the specific fees can be found on their official website or in the Easypaisa app.
Hidden Fee Tips: TMB clearly lists all fees in its terms of service to ensure that customers are aware of the costs associated with using the service and avoid hidden fees.
Digital Service Experience
APP & Online Banking: Easypaisa App on Google Play & App The ratings on the Store are all 4.6 stars, with more than 50 million downloads and positive user reviews. Core features include facial recognition login, real-time transfers, bill payments, mobile top-ups, and investment tool integrations.
Technological innovation: TMB partnered with Temenos to adopt its modern core banking platform, increasing the scalability and flexibility of the system. In addition, TMB has been awarded ISO/IEC 27001:2022 certification, demonstrating its commitment to information security management.
Customer Service Quality
Service Channels: TMB offers a variety of customer service channels, including 24/7 phone support, live chat, and social media response, ensuring that customers can get help at all times.
Complaint handling: TMB attaches great importance to customer feedback and has a special complaint handling mechanism to ensure that customers' problems can be solved in a timely manner.
Multi-language support: TMB's services are mainly provided in Urdu and English to meet the needs of customers with different language backgrounds.
Security measures
security of funds: TMB has joined the National Deposit Insurance Scheme to provide customers with the maximum amount of deposit protection.
Data Security: TMB has obtained ISO/IEC 27001:2022 certification, demonstrating its compliance with international standards in terms of information security management systems, ensuring the confidentiality, integrity, and availability of customer data.
Featured Services & Differentiation
market segments: TMB promotes financial inclusion through the Easypaisa platform by providing financial products designed for low-income groups, such as low-threshold deposit accounts and microloans.
High Net Worth Services: While TMB primarily serves the mass market, its digital platform also provides HNW clients with convenient financial services such as investment tools and customized financial management solutions.
Market Position & Accolades
Industry Ranking: TMB is a leading player in the microfinance industry in Pakistan with a market share of approximately 4.5%.
Awards: TMB won the "Microfinance Bank of the Year" award in 2023 and the "Gender Diversity Recognition Award in the Workplace" for its efforts in gender diversity.
