the
name and background of the basic information of the bank
The Central Bank of the Republic of Turkey (Türkiye Cumhuriyet Merkez Bankası, TCMB) was established in 1930 and is headquartered in Ankara, the capital of Turkey. The bank is Turkey's central bank and is responsible for implementing monetary and exchange rate policies, managing the country's foreign exchange reserves, issuing banknotes, and maintaining the stability of the domestic payment system. The ownership structure of TCMB is mixed ownership and is mainly held by the Turkish Ministry of Finance and domestic banks. Under Turkish law, TCMB enjoys independent policy-making power to maintain the country's price and financial stability.
Scope of
ServicesAs a central bank, TCMB's services are mainly nationwide and cover the entire territory of Turkey. Its main responsibilities include formulating and implementing monetary policy, managing the country's foreign exchange reserves, issuing currency, supervising the financial system, and maintaining the stability of the payment system. TCMB does not provide retail banking services directly and therefore does not have a public-facing offline branch or ATM network.
Regulation &
ComplianceTCMB, as the central bank of Turkey, has an independent regulatory status and is responsible for setting and implementing the country's monetary policy. Its operation is governed by Turkish laws, in particular the Law on the Central Bank of the Republic of Turkey. TCMB does not participate in the Deposit Insurance Program as it does not accept deposits from the public. In terms of compliance, TCMB regularly publishes macroprudential policies and liquidity measures to maintain financial stability.
key indicators
of financial healthcapital adequacy ratio: as of November 2023, The capital adequacy ratio of the Turkish banking sector is 18.3%, which is above the statutory minimum requirement, showing a good capital buffer.
Non-performing loan ratio: At the end of 2023, the non-performing loan ratio decreased to 1.6%, an improvement from 2.1% at the end of 2022, reflecting improved asset quality.
Liquidity Coverage Ratio: At the end of 2023, the total liquidity coverage ratio of the Turkish banking sector was 194% and the foreign currency liquidity coverage ratio was 330%, both well above the statutory requirements, indicating that the banking system has sufficient liquidity buffers.
Deposit & Loan
ProductsDepositsAs
a central bank, TCMB does not provide deposit products to the public. Its main responsibilities are to formulate and implement monetary policy and manage the country's money supply and interest rate levels. Wikipedia
LoansTCMB does not provide loan services directly to the public. However, TCMB indirectly affects the lending rates and credit conditions of commercial banks by setting policy rates and other monetary policy tools. Wikipedia
list of common
feesTCMB does not provide bank accounts or transaction services to the public, so it does not charge account management fees, transfer fees, overdraft fees, or ATM withdrawal fees. Its main sources of income include foreign exchange trading income, income from investment in government bonds, and income from other financial operations.
Digital Service Experience
APP and Online BankingTCMB
does not provide mobile applications or online banking services for the public. Its official website (https://www.tcmb.gov.tr/) provides information such as policy announcements, statistics, research reports, etc., for the public and financial institutions to access.
Technological
InnovationTCMB continues to promote technological innovation in payment systems and financial infrastructure, such as the implementation of real-time payment systems and the development of open banking APIs, to improve the efficiency and security of the financial system.
customer service
quality service
channelTCMB mainly communicates with the public and financial institutions through official websites, press conferences and official announcements. Its official website offers multi-language support, including Turkish and English, to meet the needs of different users.
Complaint
HandlingAs a central bank, TCMB does not directly deal with banking service complaints from the public. However, for issues involving the stability of the financial system and monetary policy, the public can communicate with TCMB through the contact details provided on the official website.
safety and security
measuresFunds securityTCMB does not accept deposits from the public and therefore does not participate in the deposit insurance program. Its main responsibility is to ensure the stability and security of the financial system as a whole.
Data
SecurityTCMB attaches great importance to information security and has taken several measures to protect the security and integrity of its information systems. Although it does not publicly disclose whether it has international certifications such as ISO 27001, its practices in information security are in line with international standards.
featured services and differentiation
customer segmentation and precise servicesThrough market segmentation, identify and focus on serving "gold customers", such as high-net-worth individuals and high-quality corporate customers, and provide customized investment consulting and wealth management services. At the same time, for small and medium-sized enterprises and "three rural" customers, we will develop exclusive credit products to meet their specific financing needs.
Scenario-based financial services: Build a three-in-one service model of "physical outlets + online banking + mobile banking", integrate high-frequency scenarios such as life payment, consumption and shopping, and government services to improve customer experience.
Development of regional characteristic finance: For example, Ningbo Commerce Bank focuses on park finance, supply chain finance and science and technology innovation finance, and provides special products such as "Liye Tong" and "Energy Efficiency Pass" to support the development of local industries and form differentiated competitive advantages.
Technology empowerment and digital transformation: Use big data, artificial intelligence and other technologies to automate business processes, make decisions data, and improve the level of service intelligence.
