Basic information
about PT Bank Tabungan Negara (Persero) Tbk, abbreviated as BTN, is a state-owned commercial bank known for its leading position in Indonesia's housing loan market. It is not a joint venture bank, but a state-owned enterprise controlled by the Indonesian government through Danantara, which is dominated by government ownership.
Founded in 1897 as the Dutch colonial Postspaarbank, BTN was renamed Bank Tabungan Negara in 1963.
The headquarters is located at BTN Tower (Jalan Gajah Mada No. 1), Gambir District, Central Jakarta, Indonesia.
As a listed company, BTN is traded on the Indonesia Stock Exchange (IDX) under the ticker symbol BBTN, with a market capitalization of approximately US$103 million as of May 2025, demonstrating its solid position in the Indonesian financial market.
Scope of Services
BTN's services cover the whole of Indonesia and are divided into six regions: Sumatra, Java, Bali & Nusa Tenggara, Kalimantan, Sulawesi, Papua & Maluku. As of the end of 2023, BTN has 737 outlets, including 6 regional offices, 81 main branches and 541 sub-branches.
In addition, its Islamic Bank (BTN Syariah) has 34 main branches and 75 sub-branches. There are a total of 3,789 ATMs and CRM (cash recycling machines) in urban and remote areas. BTN also provides services at 2,951 post office outlets, enhancing its reach in rural areas. Although it is mainly focused on the Indonesian domestic market, BTN's global presence is relatively limited, and it serves cross-border customers more through digital channels.
Regulation & Compliance
BTN is regulated by both the Indonesian Financial Services Authority (OJK) and Bank Indonesia, ensuring that its operations comply with banking laws and regulations. BTN participates in the Indonesia Deposit Insurance Corporation's (LPS) deposit insurance program, which guarantees the security of each depositor's deposits at a maximum of IDR 2 billion (approximately US$140,000) per bank at an interest rate that meets the maximum guaranteed interest rate stipulated by the LPS.
In recent years, BTN's compliance record has generally been good, with no major violations disclosed. In 2023, BTN passed OJK's compliance review and completed the reorganization of the board of directors at the shareholders' meeting, demonstrating its emphasis on corporate governance.
Financial health
BTN's solid financial performance reflects its focus and risk management capabilities in the mortgage market.
The capital adequacy ratio (CAR) remains above 8% of Indonesia's regulatory requirements, and the 2024 annual report shows that it is about 18%, which is much higher than the industry average, indicating that it is more resilient to risks.
The non-performing loan ratio (NPL) is controlled at around 3%, which is below the industry's 5% warning line, indicating that its credit quality is good.
The Liquidity Coverage Ratio (LCR) is approximately 120%, which is Basel III compliant, ensuring that short-term liquidity needs are secure.
These indicators indicate that BTN is robust in terms of capital, asset quality and liquidity, making it suitable for clients seeking a low-risk bank.
Deposit & Loan Products
Deposits: BTN offers a variety of deposit products, including current accounts (BTN Bisnis, BTN Felas), savings accounts (Tabunganku, BTN Batara) and fixed deposits (Deposito BTN Ritel). The annualized interest rate for current accounts is lower (about 0.5%-1%), and the interest rate on fixed deposits fluctuates between 3%-5% depending on the tenor (1 month to 5 years). High-yield products such as Deposito BTN iB (Islamic Time Deposit) offer a Shariah-compliant profit-sharing mechanism. Large Certificates of Deposit (CDs) are available in the form of Deposito On Call BTN iB, which is suitable for short-term high-value deposits with high flexibility.
Loans: BTN takes housing loans (KPR) as its core product, accounting for more than 70% of its credit portfolio. Mortgages are divided into subsidized (for low- and middle-income groups) and non-subsidized (for middle- and high-income groups), with an annualized interest rate of between 5% and 8%, and a loan term of up to 30 years. The annualized interest rates for car loans and personal credit loans are 7%-10% and 10%-15% respectively, and the threshold is relatively relaxed, and proof of income and credit history are required. BTN offers flexible repayment options, such as early repayment penalty waiver and instalment adjustment, to suit customers with different financial situations.
List of common fees
BTN's fee structure is more transparent, but some services need to be aware of potential costs. Account management fees vary depending on the account type, ranging from around IDR 10,000-50,000 (about USD 0.7-3.5) per month for a regular current account and higher for high-end accounts such as BTN Prioritas.
Domestic transfers are free or as low as IDR 5,000, and cross-border transfer fees are around USD 20-50, depending on the amount and destination. Inter-bank ATM withdrawals are about IDR 6,500 per time, and the overdraft rate is about 0.1% per day. In terms of hidden fees, some accounts require a minimum balance (e.g. IDR 50,000), and monthly fees may be deducted if the target is not met, so customers are advised to read the terms carefully.
Digital service experience
BTN's digital banking services are offered through its mobile app (BTN Mobile Banking) and online banking platform, with user ratings averaging around 4.2 out of 5 stars on Google Play and App Store, reflecting a high level of user satisfaction. Core features include facial recognition login, real-time transfers (with support for SKN and RTGS systems), bill management, and investment tools such as purchasing government bonds and mutual funds.
In terms of technological innovation, BTN has introduced an AI-driven customer service chatbot, which is more efficient in dealing with common problems, but complex problems still require human intervention. BTN's support for open banking APIs allows third-party fintechs to integrate their services, such as payment gateways and wealth management tools, improving ecosystem interconnection.
Robo-advisor is currently in the pilot phase and is mainly aimed at high-net-worth clients.
Quality of customer service
BTN provides round-the-clock customer service, responding to customer needs by phone (1500-286), online chat, and social media (Twitter, Instagram). Social media responses are usually completed within 1-2 hours and are highly efficient.
In terms of complaint handling, BTN's average resolution time is 3-5 working days, and customer satisfaction is about 85%, which is slightly lower than international banking standards.
BTN provides support in English and Bahasa Indonesia, and some regional branches support local languages (e.g., Javanese, Balinese), but the breadth and depth of multilingual services may be a little insufficient for cross-border customers.
Overall, BTN's customer service is known for localization, but there is still room for improvement in international support.
Safety and Security Measures
The security of BTN's funds is fully covered by the LPS Deposit Insurance Program, which covers eligible deposit accounts. Anti-fraud technologies include real-time transaction monitoring, OTP (one-time password) verification, and anomalous behavior detection to effectively reduce the risk of fraud.
In terms of data security, BTN has been certified to ISO 27001, indicating that its information security management system meets international standards. No major data breaches have been reported in recent years, but small and medium-sized phishing attacks have occurred occasionally, and BTN has responded actively through customer education and two-factor authentication.
Overall, BTN is reliable in terms of funding and data security.
Featured Services & Differentiation
BTN has launched a variety of products for market segments. The student account (Tabunganku iB) is free of monthly fees and is suitable for younger users.
Exclusive products for seniors include the BTN Pensiunan Savings Account, which offers higher deposit rates and exclusive financial advice. In terms of green finance, BTN supports ESG investment and promotes environmental protection through green bonds and sustainable housing loan projects.
High-net-worth clients can enjoy BTN Prioritas' private banking services with a threshold of IDR 500 million (approximately US$35,000), customized wealth management, priority services and dedicated wealth management advisors. These features make BTN unique in the mortgage and community finance sectors.
Market Position and
HonorBTN occupies an important position in the Indonesian banking industry, especially in the housing loan market share, ranking among the top 10 banks in Indonesia in terms of asset size, and not entering the top 50 in the world, but its regional influence is significant.
In 2022, BTN received several awards, including "Best Mortgage Bank" (Indonesia Property & Bank Award), "Best Digital Innovation Award" and "Best Corporate Governance" (Anugerah BUMN).
Its mobile banking app was ranked No. 1 in KBMI Category 3 in the Infobank Digital Brand Awards. These awards highlight BTN's leadership in mortgages, digitalization and corporate governance.
