NEGARA

basic information of the

bankFull name and background of the
central bank is "Bank Negara Malaysia" (BNM). Founded in 1959 and headquartered in Kuala Lumpur, Malaysia. As Malaysia's state-owned financial institution, BNM's mission is to maintain financial stability, ensure the effectiveness of monetary policy, and promote economic development. It is not publicly traded and is fully owned by the government.

Scope of
ServicesBNM's scope of services mainly covers Malaysia, mainly by providing financial policy guidance and regulatory roles to support the country's economic stability. Although it does not provide direct financial services internationally like commercial banks, BNM is an important pillar of Malaysia's financial stability in the global financial system. Its service network includes major banks, financial institutions and financial markets in China.

Regulation &
ComplianceBNM is the financial regulator in Malaysia and is under the direct supervision of the Ministry of Finance of Malaysia. It formulates and implements monetary and monetary policies to ensure the stability of the domestic and foreign financial systems. In addition, BNM is responsible for overseeing the compliance of all banks in Malaysia and enforcing the deposit insurance system to ensure the interests of depositors. In recent years, BNM has maintained a good compliance record and actively responded to financial risks and emerging financial challenges.

key indicators

• capital adequacy ratio: BNM's capital adequacy ratio remains at a high level, Demonstrate its strong financial strength and ability to cope with market fluctuations.

• Non-Performing Loan Ratio: As a central bank, BNM directly monitors the level of non-performing loans in the financial system and effectively controls risks through macro-prudential policies. Its non-performing loan ratio has been kept low, ensuring the healthy operation of the financial system.

• Liquidity Coverage Ratio: BNM has strong liquidity coverage capabilities, and its sufficient reserves and financial instruments ensure that it can cope with any sudden market liquidity problems.

Deposit and Loan

ProductsDeposit
productsBNM itself does not directly provide traditional deposit financial products, it mainly affects the market by regulating the deposit interest rate and money supply in the banking system. In accordance with BNM's guidelines, Malaysian commercial banks set various deposit interest rates and provide basic products such as demand deposits and time deposits.

BNM, a loan product
, does not directly issue loans, but it affects the lending rates of commercial banks by formulating monetary policies and adjusting interest rates. The interest rates on housing loans, car loans, and personal credit loans offered by commercial banks are usually based on the benchmark interest rate of BNM. In addition, BNM also promotes flexible repayment options to help lenders cope with economic fluctuations.

List of common fees

BNM itself does not directly charge bank account management fees or transfer fees, which are mainly charged by commercial banks in Malaysia. Different banks have different fees, usually including account management fees, cross-border transfer fees, ATM inter-bank withdrawal fees, etc. Since BNM regulates financial institutions, it requires banks to be transparent and fair in the collection of fees.

Digital Service Experience

APP and Online BankingBNM
itself does not provide personal banking apps or online banking services, and its main function is to support the digital transformation of domestic banks through policy guidance and supervision. However, under the guidance of BNM's policy, Malaysia's commercial banks have launched a number of innovative apps with core functions such as facial recognition, real-time transfers, and bill management.

Technological
innovationBNM actively promotes the development of digital banking and supports the application of technological innovations such as artificial intelligence and robo-advisors. At the same time, it is also promoting the implementation of Open Banking, laying the foundation for the future development of fintech.

customer service

quality service
channelBNM provides 24/7 telephone support and online customer service to answer public inquiries about financial policies and banking issues in a timely manner. In addition, BNM interacts with the public through its official website and social media platforms to answer financial-related policy questions.

Complaint
HandlingBNM attaches great importance to public complaints and has a special complaint handling mechanism to ensure that complaints are responded to and resolved in a timely manner. It has always maintained a high level of efficiency in handling complaints and user satisfaction.

Multi-language supportAs
a national financial regulator, BNM provides services in multiple languages, especially Malay and English, to cater to the country's diverse language needs. For cross-border users, BNM also provides some multi-language support.

security

measuresFunds securityBNM has implemented a number of measures to ensure the safety of funds, including deposit insurance schemes and anti-fraud technology. It provides insurance coverage for deposits, ensuring the safety of the public's funds.

Data
SecurityAs a financial regulator, BNM also attaches great importance to data security and requires all financial institutions to comply with strict data protection policies. BNM actively promotes ISO 27001 certification and requires financial institutions to improve information security standards to avoid data breaches.

Featured Services and Differentiated

Market
SegmentsBNM's financial policies and regulatory regimes pay attention to the needs of different market groups, such as student accounts and exclusive wealth management products for the elderly, to ensure that all groups can enjoy safe and stable financial services.

High Net Worth ServicesAlthough
BNM does not provide private banking services per se, it provides a favorable market environment and wealth management tools for high-net-worth individuals and families through a stable financial policy and regulatory framework.

Market Position & AccoladesIndustry

RankingAs
the only central bank in Malaysia, BNM has a significant influence in the global financial system. Its monetary policy and financial regulatory initiatives have gained wide international recognition.

AwardBNM has received accolades such as "Best Central Bank" and "Financial Stability Award" in a number of areas, demonstrating its important role in global financial stability.

Through these initiatives, BNM has successfully built Malaysia's financial system into an efficient, safe and innovative financial market that continues to promote the healthy development of the country's economic and financial environment.