Name and
BackgroundFull name of the bank: Bangladesh Bank
Founded: Bangladesh Bank was established in 1972 as the central bank of Bangladesh.
Shareholder Background: Bangladesh Bank is a state-owned bank in Bangladesh, wholly owned by the Bangladesh government, and is not a listed or private bank. As the country's financial regulator, Bangladesh Bank plays a vital role in managing the country's monetary policy, financial stability, and the functioning of the banking system.
Coverage area: Bangladesh Bank's business covers the whole of Bangladesh and conducts international financial transactions around the world through cooperation with the central banks of other countries.
Number of offline outlets: As a central bank, Bangladesh Bank does not directly operate commercial outlets, but functions by controlling the operations of domestic commercial banks.
ATM distribution: Bangladesh Bank manages ATM services primarily by overseeing the ATM network of domestic commercial banks and ensuring a balanced distribution of ATM coverage across the country.
Regulation and Compliance
Regulated by: As the central bank of Bangladesh, Bangladesh Bank is directly supervised by the Government of Bangladesh and complies with international financial regulatory standards. Its responsibilities include maintaining currency stability, managing foreign exchange reserves, and supervising financial markets.
Participation in the Deposit Insurance Scheme: Bangladesh Bank has a deposit insurance mechanism in place and protects the interests of depositors through the Deposit Insurance Scheme, ensuring that depositors can receive partial or full compensation in the event of bank insolvency.
Recent Compliance Record: Bangladesh Bank has a clear history of compliance, but it has experienced some challenges, particularly in the areas of anti-money laundering and counter-terrorism financing. In recent years, Bangladesh Bank has strengthened its cooperation with international regulators to ensure that all financial institutions strictly adhere to compliance requirements.
Key indicators
of financial health:Capital adequacy ratio: Bangladesh Bank as the central bank The main focus is on the country's monetary policy and financial stability, and the maintenance of capital adequacy ratio is essential for the stability of the financial system.
Non-performing loan ratio: N/A, Bangladesh Bank itself does not directly issue loans, but mainly supervises the lending behavior of commercial banks.
Liquidity Coverage Ratio: Bangladesh Bank has a high liquidity coverage ratio, ensuring that it is able to provide sufficient liquidity during economic fluctuations.
Deposit & Loan
ProductsDeposits: Bangladesh Bank itself does not provide specific personal deposit services, but supervises commercial banks to ensure that savings interest rates are in line with market demand. Commercial banks' deposit rates are usually between 2% and 5%, depending on the market environment.
Loans: Bangladesh Bank does not directly provide personal loans, but indirectly affects loan interest rates by formulating monetary policy and providing loan supervision for commercial banks. Commercial banks offer mortgages, car loans, and personal lines of credit, with interest rates mostly in the range of 6% to 12%, adjusted according to market and risk assessment.
List of common fees
Accountmanagement fees: Bangladesh Bank, as the central bank, does not charge account management fees, but the commercial banks it supervises will charge monthly or annual fees depending on the type of service, usually ranging from 10 to 50 yuan.
Transfer fees: Cross-border transfers have higher fees, which can range from $25 to $50 depending on the amount and destination.
Overdraft Fee, ATM Interbank Withdrawal Fee: Overdraft fee and ATM interbank withdrawal fee are usually set by commercial banks, and the average fee is about 10 - 20 yuan per time.
Hidden Fee Alert: Many commercial banks may set a hidden fee for the minimum balance requirement, and may charge an administration fee of 20 - 50 yuan if the account balance falls below the specified minimum amount.
Digital Service Experience
APP & Online Banking: Bangladesh Bank itself does not provide dedicated APP services, but the commercial banks it supervises generally provide mobile banking and online banking services. Most commercial banking apps have good user ratings (e.g., Google Play average rating of 4.0 - 4.5) and offer core features such as real-time money transfers and bill payments.
Technological innovation: Bangladesh Bank has played an important role in driving digital finance and technological innovation, especially in promoting financial inclusion, optimizing the efficiency and customer experience of the banking business through the introduction of AI customer service and robo-advisors.
customer service
quality service channel: Bangladesh Bank, as a central bank, does not directly provide personal customer service, but ensures the quality of financial services by supervising commercial banks. Commercial banks offer 24/7 phone support and live chat.
Complaint Handling: The complaint handling mechanism of commercial banks is strictly regulated by Bangladesh Bank. Most banks are able to resolve complaints within 24-48 hours, and customer satisfaction is high.
Multi-language support: Due to the linguistic diversity of Bangladesh, many commercial banks offer services in Bengali, English, and other local languages to ensure that cross-border users can use banking services without barriers.
Security MeasuresFunds
Security: Bangladesh Bank guarantees the safety of customer funds through strict anti-fraud measures such as real-time transaction monitoring and transaction behavior analysis. In addition, deposit insurance limit protection ensures that depositors receive the maximum compensation in the event of a bank failure.
Data security: Bangladesh Bank and the banks it supervises generally follow the ISO 27001 information security management standard to ensure the security of customer information and transaction data. There have been no major data breaches to date.
Featured Services and Differentiated
Market Segments: Under the supervision of Bangladesh Bank, commercial banks provide market segment services such as student accounts and wealth management for the elderly. Especially for green financial products, many banks have begun to introduce ESG investment options to promote sustainable development.
High-net-worth services: Some commercial banks provide private banking services, which usually require customers to deposit a certain amount of assets and provide customized financial solutions.
