Bank
Negara Indonesia (BNI) is a state-owned commercial bank with a long history, rooted in the Indonesian financial market for nearly 80 years, known for its robust operation and extensive services. It is neither a joint venture bank nor a purely private commercial bank, but a state-owned enterprise controlled by the Indonesian government, with a mission to promote the country's economic development and financial inclusion. As the fourth largest bank in Indonesia, BNI occupies a significant position in the market with its strong asset size and diversified financial services.
Name & BackgroundFull
Name: PT Bank Negara Indonesia (Persero) Tbk
Founded: July 5, 1946
Headquarters Address: Gedung Grha BNI
Jl. Jenderal Sudirman Kav. 1
Jakarta Pusat 10220
Indonesia
Shareholder Background: BNI is a state-owned bank controlled by the Indonesian government, becoming the first state-owned bank to be listed on the Indonesia Stock Exchange (IDX, ticker: BBNI) in 1996, with a 25% stake publicly traded. As of 2022, its market capitalization is around IDR 1.03 trillion (about USD 69 billion). The government, through the Ministry of Finance, holds the majority of the shares, with the remainder held by the public and institutional investors, demonstrating the balance between state-owned nature and market-oriented operations.
Originally acting as Indonesia's central bank, BNI was responsible for issuing and managing currencies (such as Oeang Republik Indonesia, which was issued in 1946). After turning into a commercial bank in 1955, it gradually grew into a comprehensive financial institution serving enterprises and individuals.
Coverage area
: With Indonesia as the core, BNI covers 34 provinces across the country, and has branches in global financial centers, including New York, London, Tokyo, Hong Kong, Singapore and Seoul, to serve cross-border trade and investment needs.
Number of offline outlets: As of 2022, BNI has 2,047 domestic outlets (including 195 major branches and 1,097 sub-branches), covering urban and remote areas, and is committed to financial inclusion.
ATM distribution: BNI operates about 13,000 ATMs in major cities and towns in Indonesia, ensuring that customers can enjoy convenient cash services anytime, anywhere. In addition, BNI provides inter-bank services through interconnection with the ATM network of other banks in Indonesia.
Regulatory & Compliance
Regulator: BNI is strictly regulated by Indonesia's Financial Services Authority (OJK), which is responsible for banking licensing, governance, and risk management oversight. At the same time, BNI's payment system and monetary policy-related activities are guided by Bank Indonesia (BI).
Deposit Insurance Program: BNI has joined the Deposit Insurance Scheme of the Indonesia Deposit Insurance Corporation (LPS) to protect deposits of up to IDR 2 billion (approximately US$140,000) per depositor per bank, covering account types such as demand and time deposits (subject to LPS interest rate requirements).
Recent Compliance Record: BNI has a strong compliance performance and has no significant penalties for non-compliance. OJK requires it to follow the Basel III framework to ensure that risk management and corporate governance standards are met. BNI maintains transparency through regular audits and reporting, but maintains a reputation for ongoing attention to environmental and social risks, such as disputes related to palm oil financing.
Financial Health
Key Indicator:
Capital Adequacy Ratio (CAR): As of 2023, BNI's CAR is about 20%, well above the 8%-10% required by OJK, indicating that it has a strong capital buffer capacity to withstand potential risks.
Non-Performing Loan Ratio (NPL): The NPL ratio is about 2.08% (2024 data), which is lower than the industry average, reflecting better loan quality, but there may be slight risks associated with SME loan expansion.
Liquidity Coverage Ratio (LCR): BNI's LCR remains above 100%, meeting Basel III requirements, ensuring sufficient short-term liquidity, despite a high loan-to-deposit ratio (LDR) of 94% in 2024, indicating a slight increase in liquidity pressure.
BNI's overall financial health is robust and suitable for clients looking for a stable bank, but it is important to pay attention to the potential constraints of its high LDR on future expansion.
Deposit & Loan ProductsDeposit
Class:
demand deposit: about 0.5%-1% per annum, suitable for daily fund management, no minimum balance fee (some account types).
Fixed Deposit: 1 month to 5 years, interest rate 2.5%-4.5% per annum, depending on the deposit amount and tenor.
Featured products: BNI offers the "BNI Taplus Bisnis" high-yield savings account for SMEs with an interest rate of up to 3.5% and comes with cash management services; The interest rate on large certificates of deposit (CDs) can reach up to 5%, with a minimum deposit amount of IDR 100 million.
Loans:Mortgage: Fixed or variable annual interest rate, about 6%-9%, with a term of up to 20 years and a minimum down payment of 20%, to support home purchases, renovations and refinancing.
Car loan: 5.5%-8% per annum, term 1-5 years, suitable for new and used cars, fast approval.
Personal Line of Credit: 8%-12% p.a., maximum loan amount of IDR 500 million, no collateral required, proof of income required.
Flexible repayment options: BNI offers installment adjustment and early repayment options, with some loans waiving the prepayment penalty, making it suitable for customers with flexible budgets.
List of common expenses
account management fee: about IDR 50,000-100,000 per month for regular current accounts, and no monthly fee for premium accounts (such as BNI Emerald) but need to maintain a high balance.
Transfer fee: domestic intra-city transfer is free, inter-bank transfer is about IDR 6,500; Cross-border transfers cost around $20-$50, depending on the amount and destination.
Overdraft fee: Overdraft accounts are charged on a daily basis at an interest rate of about 12%-15%/year, with no fixed penalty.
ATM inter-bank withdrawal fee: about IDR 7,000 per transaction, free of charge at BNI ATM or partner networks such as ATM Bersama.
Hidden Fee Alert: Some accounts require a minimum balance (about IDR 500,000), otherwise a monthly penalty (about IDR 20,000) will be deducted. Clients are advised to review the account terms regularly to avoid unexpected fees.
Digital Service Experience
App & Online Banking:
BNI Mobile Banking has a 4.5/5 rating on Google Play and the App Store, and is widely acclaimed for its user-friendly interface and full of features.
Core features: Facial recognition login, real-time transfers (including interbank and international transfers), bill payments, loan application tracking, and investment product management (e.g., mutual funds).
Technological innovation:AI customer service: BNI launched the intelligent chatbot "CBNI", which answers frequently asked questions 24/7, handles simple transactions, and has high customer satisfaction.
Open Banking APIs: BNI supports open banking APIs and partners with fintech companies to provide seamless payment and data sharing services and enhance ecosystem integration.
Robo-advisors: For high-net-worth clients, BNI Emerald provides algorithm-driven financial advice to optimize their portfolios.
BNI's digital services are among the best among Indonesian banks, especially for young and tech-driven customers.
Customer Service Quality
Service Channels: BNI provides 24/7 phone support (1500046), live chat (via APP and official website), social media quick response (Twitter and Instagram replies are usually within 1 hour).
Complaint handling: The complaint rate is low, and the average resolution time is about 3-5 working days. The customer satisfaction score is around 85%, thanks to multi-channel support and a transparent complaints process.
Multi-language support: BNI provides Bahasa Indonesia, English and some Chinese services (mainly in Hong Kong and Singapore branches) for international customers, but other non-mainstream language support is limited.
Security MeasuresFunds
Safety:
Deposit Insurance: LPS protects deposits up to IDR 2 billion, covering all eligible accounts.
Anti-fraud technology: BNI reduces fraud risk through real-time transaction monitoring, two-factor authentication, and anomalous behavior detection.
Data Security:ISO 27001 Certified: BNI is ISO 27001 certified and its data management complies with international standards.
Data breaches: There have been no major data breaches recorded in recent years, indicating that its information security measures are reliable.
Featured Services & Differentiated
Market Segments:
Student Account: BNI Taplus Muda is free of management fees, suitable for students aged 18-25, and offers free ATM withdrawals and online transfers.
Exclusive wealth management for the elderly: BNI has launched low-risk time deposits and pension loans with preferential interest rates to meet the needs of retirees.
Green financial products: BNI supports ESG investments, such as green bonds and sustainable agricultural loans, in response to global environmental trends.
High Net Worth Services:BNI Emerald Private Banking Services, with a minimum investment threshold of around IDR 5 billion, provides customized wealth management and global investment portfolios with a dedicated relationship manager available 24/7.
Market Position & Honors
Industry Ranking: BNI is the fourth-largest bank in Indonesia (by assets, loans and deposits) with total assets of about IDR 1.087 trillion (about USD 73 billion) in 2023. Ranked in the top 200 of global banks (Banker's Almanac).
Awards: BNI has won multiple awards such as "Best Digital Bank" (The Asian Banker) and "Best State-Owned Bank in Indonesia" (Global Finance).
