Name & BackgroundThe
National Bank of Pakistan (NBP) was established in 1949 and is headquartered in Karachi, Pakistan. As a bank wholly owned by the Government of Pakistan, NBP plays a key role in the country's financial system. Although its shares are listed on the Pakistan Stock Exchange, the government still holds the majority of its shares, securing its status as a state-owned bank.
Scope of
ServicesNBP has an extensive network of branches in Pakistan, covering all major cities and regions across the country. In addition, NBP also has branches in many countries around the world, including the United States, the United Kingdom, Germany, France, the United Arab Emirates, Bahrain, Saudi Arabia, Afghanistan, Bangladesh, etc., serving overseas Pakistanis and international customers.
Regulation &
ComplianceNBP is regulated by the State Bank of Pakistan and complies with the country's banking regulations. As a state-owned bank, NBP's deposits are protected by the National Deposit Insurance Scheme, which provides customers with the security of their funds.
According to NBP's most recent annual report, NBP's capital adequacy ratio was 15.5% at the end of 2024, which is above the minimum requirements set by the State Bank of Pakistan. The non-performing loan ratio of 9.2% shows some credit risk, but within a manageable range. The liquidity coverage ratio is 120%, indicating that NBP has a good ability to respond to short-term funding needs.
Deposits &
LoansNBP
offers a variety of deposit products, including demand deposits, time deposits, high-yield savings accounts and large certificates of deposit (CDs). The interest rate varies according to the different deposit period and amount, and customers can choose the right product according to their own needs.
Loan
NBP's loan products cover housing loans, car loans, personal credit loans, etc. The loan interest rate is determined based on market conditions and the customer's credit profile, and NBP also offers flexible repayment options to meet the needs of different customers.
List of common fees
Account Management Fee: NBP charges a monthly or annual fee for some accounts, depending on the account type.
Transfer fees: Domestic transfers are usually free or charge a small fee, and cross-border transfer fees vary depending on the destination and amount.
Overdraft Fee: If the account is overdrawn, NBP will charge the corresponding overdraft interest.
ATM Interbank Withdrawal Fee: Withdrawals using non-NBP ATMs may incur additional fees.
Minimum Balance Limit: Some accounts require a minimum balance, and fees may apply for failure to meet the target.
The Digital Service Experience
APP and Online Banking
NBP provide full-featured mobile banking applications and online banking services, supporting functions such as account inquiry, transfer payment, and bill payment. The app has a rating of 4.2/5 on the App Store and Google Play, with users generally reporting a user-friendly interface and ease of use.
Technological
innovationNBP actively promotes digital transformation and launches services such as AI customer service and robo-advisors to improve customer experience. At the same time, NBP supports open banking APIs, making it easier for third-party developers to integrate their financial services.
CustomerService Quality
Service Channel
NBP offers 24/7 phone support, live chat, and social media services to ensure that customers can get help at all times.
Complaint
HandlingNBP has a dedicated customer complaint handling mechanism and is committed to solving customer problems in the shortest possible time. According to internal data, the average complaint resolution time is 48 hours and customer satisfaction reaches 85%.
Multi-language
supportNBP's services support multiple languages, including Urdu, English, etc., which is convenient for customers with different backgrounds.
Security
MeasuresFunds are safeguardedNBP's
deposits are protected by the National Deposit Insurance Scheme, and the safety of customer funds is guaranteed.
Data Security
NBP is ISO 27001 certified, ensuring the security of customer data. To date, there have been no major data breaches at NBP.
Featured services and differentiated
market segmentsNBP
provides customized services for different customer groups, such as fee-free student accounts, exclusive wealth management products for the elderly, green financial products (ESG investment), etc.
High Net Worth
ServicesNBP has a private banking division to provide customized financial solutions and exclusive services for high net worth clients.
Market Position &
HonorsIndustry
RankingsNBP is a leading player in the banking sector in Pakistan with one of the largest assets in the industry.
NBP
has won many honors such as "Best Digital Bank" and "Most Innovative Bank", reflecting its achievements in digital transformation and customer service.
